Customer Service Directors
We offer a worldwide network of customer service directors knowledgeable in all GSA solutions. CSDs provide:
- Assistance to all government customer and vendor support.
- Resolution to problems and questions from GSA's customers.
- Seminars on a variety of useful topics and training on GSA solutions.
- Valuable information on all of GSA's programs.
Use the filters below to find the CSD servicing your agency and/or your geographic location.
Name | Contact info | Agency(ies) | State(s) | Additional info |
---|---|---|---|---|
Paul Aceves | 313-230-1163
313-268-4900 paul.aceves@gsa.gov |
All federal, Administrative Office of U.S. Courts | MI | |
Kristine Alexander | 808-541-1775
kristine.alexander@gsa.gov |
All federal, State and local | HI | |
Hakeem Ali | 312-353-5531
hakeem.ali@gsa.gov |
All federal | IL, IN | |
Kristin Arnold | 312-353-7039
kristin.arnold@gsa.gov |
U.S. Air Force | OH | Wright-Patterson AFB |
Lorena Aslan | 817-850-8407
lorena.aslan@gsa.gov |
All federal, State and local, Tribal nations | OK | |
Robb Back | 321-307-5482
robb.back@gsa.gov |
All federal | FL | Tampa |
Brian Bailey | 303-913-1859
brian.bailey@gsa.gov |
Dept. of Energy, Dept. of Housing and Urban Development, Dept. of the Interior, Dept. of Justice, Dept. of Transportation, General Services Administration | CO, MT, ND, SD, UT, WY | |
Darrin Barber | 215-446-5792
darrin.barber@gsa.gov |
All federal, State and local | PA, WV | Western Pennsylvania |
Brandi Barnes | 478-733-2127
brandi.barnes@gsa.gov |
Dept. of Housing and Urban Development | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Karen Beyer | 210-306-2343
karen.beyer@gsa.gov |
All federal, State and local, Tribal nations | TX | San Antonio and South Texas |
Brittany Black | brittany.black@gsa.gov | All federal, State and local | KY, NC | Kentucky support:
Fort Knox MICC USACE Louisville Fort Campbell |
Don Blanton | 937-306-4820
937-782-8353 donald.blanton@gsa.gov |
All federal | OH | |
James Catanzaro | james.catanzaro@gsa.gov | Dept. of Defense, Dept. of Veterans Affairs | MD, PA, VA | VA Strategic Acquisition Center
VISN 5 DoD medical organizations on Fort Detrick DLA Troop Support DLA Distribution |
Gregory Chaney | gregory.chaney@gsa.gov | Dept. of Agriculture, Dept. of Commerce, Dept. of Health and Human Services, Dept. of Veterans Affairs, Environmental Protection Agency, U.S. Air Force, U.S. Army | AK, ID, OR, WA | |
Cindy Clark | 816-863-0659
816-823-5181 cynthia.clark@gsa.gov |
All federal, State and local | MO | |
Joe Cooper | joseph.p.cooper@gsa.gov | Dept. of Homeland Security, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard | CT, MA, ME, NH, RI, VT | |
Michaela Cruz Fentanez | michaela.cruz@gsa.gov | All federal | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Michael D’Alessandro | 617-543-9645
michael.dalessandro@gsa.gov |
All federal, Dept. of Defense, State and local | CT, MA, ME, NH, RI, VT | |
David Dehon | 505-248-7253
david.dehon@gsa.gov |
All federal, State and local, Tribal nations | NM, TX | New Mexico & El Paso TX |
Donya Drewitt | 404-215-8638
donya.drewitt@gsa.gov |
Dept. of Commerce, Dept. of Homeland Security, Dept. of Veterans Affairs, State and local, U.S. Army Corps of Engineers | VA | NOAA
USCG Hampton VAMC USACE Norfolk District Office |
Ashley Dunklebarger | 703-851-3264
ashley.dunklebarger@gsa.gov |
All federal | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Ronald Eisley | +82-109-025-0878
ronald.eisley@gsa.gov |
All federal, Dept. of Defense | AE | Defense representative GSA - Korea |
Janice Ellison | janice.ellison@gsa.gov | All federal, State and local, U.S. Army, U.S. Army Corps of Engineers | AL | Huntsville |
Denise Elsbernd | 816-926-3976
denise.elsbernd@gsa.gov |
All federal | ||
Quianna Enang | quianna.enang@gsa.gov | Dept. of Agriculture, Dept. of Education, National Science Foundation, U.S. Navy | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Paulette Fortener | 817-850-8483
817-205-5326 paulette.fortener@gsa.gov |
All federal, State and local, Tribal nations | AR, LA, NM, OK, TX | Director, Office of Customer and Stakeholder Engagement (CASE) |
Florence Francis | 520-205-2663
florence.francis@gsa.gov |
All federal, Dept. of Defense, State and local | AZ | |
Stacey Franklin | 808-439-9670
stacey.franklin@gsa.gov |
All federal, Dept. of Defense | AE, HI | Area manager for the Asia-Pacific Region |
Sidney Frazier | 315-225-2802
sidney.frazier@gsa.gov |
All federal, Dept. of Defense | AE | Defense representative GSA - Japan |
Tausha Freeman | 816-260-4044
tausha.freeman@gsa.gov |
All federal, State and local | KS | |
Lynn Fujimoto | 808-343-3413
lynn.fujimoto@gsa.gov |
State and local, U.S. Air Force, U.S. Navy | HI | |
Angel Graulau | 407-664-9261
angel.graulau@gsa.gov |
All federal, Dept. of Defense, Dept. of Homeland Security, Dept. of Veterans Affairs, State Dept., Bureau of Administration, State and local, U.S. Coast Guard | FL | Orlando and Miami (Central and Southeast Florida)
Hablo español |
Ryan Hagan | 619-471-1927
ryan.hagan@gsa.gov |
All federal, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Coast Guard, U.S. Navy | CA | San Diego and Imperial counties |
Brennan Hammett | 202-805-9044
richard.hammett@gsa.gov |
Dept. of Justice, Dept. of the Treasury, U.S. Army | DC, MD, VA | |
James Harrington | 202-619-8902
james.w.harrington@gsa.gov |
All federal, Dept. of Homeland Security, State Dept., Bureau of Administration U.S. Air Force | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Darren Hickman | 817-850-8486
darren.hickman@gsa.gov |
All federal, State and local, Tribal nations | AR, LA, NM, OK, TX | Customer Relationship Management & Outreach Branch Chief |
Rick Huston | 612-725-3828
612-354-9290 richard.huston@gsa.gov |
All federal | MN, WI | |
Thomas Ischkum | 312-886-8995
thomas.ischkum@gsa.gov |
All federal | IL, IN, MI | |
Jessi Jagne | 253-931-7418
jessi.jagne@gsa.gov |
All federal, Dept. of Energy, State and local, Tribal nations | AK, ID, OR, WA | |
Bianca Johnson | bianca.johnson@gsa.gov | Federal Communications Commission, Pension and Welfare Benefits Administration, Small Business Administration, Social Security Administration | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Michael Jordan | 202-401-9435
michael.jordan@gsa.gov |
Dept. of Commerce, Dept. of Energy, Dept. of Health and Human Services | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Nate Jordan | nathan.jordan@gsa.gov | U.S. Air Force, U.S. Army, U.S. Navy | CT, MA, ME, NH, RI, VT | |
Derek Kahn | 757-274-2338
derek.kahn@gsa.gov |
National Aeronautics and Space Administration, Office of the Secretary of Defense, DoD, U.S. Air Force, U.S. Army | VA | Hampton Roads Peninsula and Greater Richmond |
Debbie Kandilas | 646-831-4000
debbie.paralemos@gsa.gov |
All federal, Dept. of Veterans Affairs, State and local, U.S. Environmental Protection Agency | NY, PR, VI | Five boroughs in NYC
Rome Air Force Research Lab U.S. Military Academy at West Point Watervliet Arsenal Fort Drum |
Odis Kenton | 703-244-0309
odis.kenton@gsa.gov |
All federal, Consumer Product Safety Commission, Federal Trade Commission, National Archives and Records Administration, National Archives and Records Service, Peace Corps, Selective Service System, Smithsonian Institution, State and local | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia Serves: - Boards and Commissions - All smaller agencies |
Annie Khun | 617-565-7358
annie.khun@gsa.gov |
Dept. of Defense, Dept. of Homeland Security, Dept. of Veterans Affairs | CT, MA, ME, NH, RI, VT | |
Mark King | 512-364-3298
mark.king@gsa.gov |
All federal, State and local, Tribal nations | TX | Central (Austin/Fort Hood)
Southeast Texas (Houston/Galveston) |
John Leyden | 719-208-0160
john.leyden@gsa.gov |
U.S. Air Force, Dept. of Defense, Dept. of Homeland Security, U.S. Navy | CO, WY, MT, ND, SD, UT | |
Ernest Love | 312-502-3029
ernest.love@gsa.gov |
State and local | IL, IN, MI, MN, OH, WI | |
Charles Mann | charles.mann@gsa.gov | All federal | CO, MT, ND, SD, UT, WY | |
Stephanie McDonald | 618-622-3360
618-306-1016 stephanie.mcdonald@gsa.gov |
All federal | IL | Southern Illinois
Scott AFB |
Kyle McGlade | kyle.mcglade@gsa.gov | Commodity Futures Trading Commission, Defense Contract Management Agency, Federal Emergency Management Agency, PBS, Tribal nations, U.S. Agency for International Development | NY | |
Patrick McKeever | 267-581-9028
patrick.mckeever@gsa.gov |
All federal, State and local | NJ, NY | VA Technical Acquisition Center
NAVAIR FAA McGuire AFB Picatinny Arsenal Fort Dix |
Cynthia Mckeague | +81-806-492-8036
cynthia.mckeague@gsa.gov |
All federal, Dept. of Defense | AE | Defense representative GSA - Japan, Okinawa |
Brian Mickens | 303-236-2352
brian.mickens@gsa.gov |
State and local, U.S. Army, Dept. of the Treasury, Office of Personnel Management, Social Security Administration, Dept. of Housing and Urban Development | CO, MT, ND, SD, UT, WY | |
Paula Miller | 212-264-4197
paula.miller@gsa.gov |
All federal, State and local | DE, MD, PA | |
Joe Myers | 256-326-0218
+49-171-221-9243 joseph.myers@gsa.gov |
All federal | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Andrew Nguyen | 310-384-5773
andrew.nguyen@gsa.gov |
All federal, Dept. of Defense, State and local | CA | Los Angeles, Orange, and San Bernardino counties |
Matt Ocana | 801-317-7975
matthew.ocana@gsa.gov |
All federal, Dept. of Defense, U.S. Air Force, U.S. Army | MT, ND, SD, UT | Hill AFB
Minot AFB Grand Forks AFB Malmstrom AFB Ellswoth AFB National Guard (Air Force, Army) |
Jason Oliver | jason.oliver@gsa.gov | All federal | FL | Eglin AFB |
James Orze | 612-355-1211
612-799-8018 jim.orze@gsa.gov |
All federal | MN, OH, WI | |
Patricia Passarella | patricia.passarella@gsa.gov | Defense Logistics Agency, Dept. of Defense, Dept. of Veterans Affairs, Federal Emergency Management Agency, Office of Personnel Management, State and local, U.S. Air Force, U.S. Army, U.S. Navy | DE, PA | |
Diana Perry | 478-293-9059
diana.perry@gsa.gov |
All federal | GA | RAFB program offices/divisions:
WN AFRC SOF/PR DLA FMS F-15 Parts of AFSC |
Richard Pipe | richard.pipe@gsa.gov | All federal, State and local | GA, SC | Including, but not limited to:
Fort Gordon Dept. of Veteran Affairs Dept. of Energy (SRS) Fort Jackson |
PG Price | +49-697-535-7852
pg.price@gsa.gov |
U.S. Air Force, U.S. Army, U.S. Navy | AE | All DoD agencies throughout Europe, Africa, and the Middle East |
Garrett Pride | 303-236-2382
720-315-2207 garrett.pride@gsa.gov |
Dept. of Labor, Dept. of Veterans Affairs, Small Business Administration, Dept. of the Interior, Dept. of the Treasury, Dept. of Justice, Dept. of Agriculture, Dept. of Health and Human Services | CO, MT, ND, SD, UT, WY | |
Amit Rajput | 703-605-3164
amit.rajput@gsa.gov |
Dept. of Labor, Dept. of Transportation, Office of Personnel Management | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Melissa Ramos | 215-446-4919
melissa.ramos@gsa.gov |
Dept. of Housing and Urban Development, Dept. of Labor, Dept. of the Interior, Environmental Protection Agency, Federal Emergency Management Agency, Social Security Administration | DE, MD, PA | Central & Eastern Pennsylvania
Maryland (Mid-Atlantic Region) Centers for Medicare and Medicaid |
Mark Reiss | 415-522-2799
mark.reiss@gsa.gov |
All federal, Dept. of Defense, State and local | CA | San Francisco Bay Area counties
Santa Cruz San Benito Monterey counties |
Debra Reynolds | 339-927-1569
debra.reynolds@gsa.gov |
Dept. of Transportation, Environmental Protection Agency, State and local, U.S. Air Force | CT, MA, ME, NH, RI, VT | |
Warren Richey | 865-237-1437
warren.richey@gsa.gov |
All federal, State and local | TN | |
Maria Rodriguez | 702-388-6677
maria.rodriguez@gsa.gov |
All federal, Dept. of Defense, State and local | NV | |
Chantel Rutland | 202-213-3731
chantel.rutland@gsa.gov |
Agency for International Development, Office of the Secretary of Defense, DoD Nuclear Regulatory Commission | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Danny Scanlon | danny.scanlon@gsa.gov | All federal, State and local | AL, MS | Mobile, Alabama |
Ryan Smith | +49-697-535-7850
ryan.smith@gsa.gov |
U.S. Air Force, U.S. Army, U.S. Navy | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Jen Souza | 318-207-8772
jennifer.souza@gsa.gov |
All federal, State and local, Tribal nations | AR, LA | |
Michelle Stansberry | 916-261-3607
michelle.stansberry@gsa.gov |
All federal, Dept. of Defense, State and local | ||
Clint Steele | 619-610-4167
clint.steele@gsa.gov |
All federal | CA | San Diego and Imperial counties:
USMC DHS PBS |
Tim Swann | 202-251-1394
timothy.swann@gsa.gov |
Dept. of Veterans Affairs, Dept. of the Interior, Environmental Protection Agency | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Tracy Tackling | 904-542-1134
trey.tackling@gsa.gov |
All federal, Dept. of Agriculture, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard, U.S. Navy | FL, GA | DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay)
Other federal, state and local government agencies throughout northeast Florida and southern Georgia |
Craig Thomas | 253-208-1894
craigs.thomas@gsa.gov |
Dept. of Homeland Security, Dept. of Justice, Dept. of Transportation, Dept. of the Interior, General Services Administration, Office of the Secretary of Defense, DoD, U.S. Navy | AK, ID, OR, WA | |
Brandy Untalan | 671-333-4721
671-727-8587 brandy.untalan@gsa.gov |
All federal, Dept. of Defense, State and local | AS, CM, GU, MP, PH | |
Waleed Wahbe | 805-982-5966
waleed.wahbe@gsa.gov |
All federal, Dept. of Defense, State and local | CA | Ventura, Riverside, and Santa Barbara counties |
Michael Williams | 404-215-8646
michael.a.williams@gsa.gov |
All federal | AL, FL, GA, KY, MS, NC, SC, TN | |
Janice Zeigler | 803-626-5244
jan.zeigler@gsa.gov |
All federal | SC | Sumter |
Brett Zumbrunnen | brett.zumbrunnen@gsa.gov | All federal, State and local | IA, NE | |
Damon Chrismer | 325-269-9537 (mobile)
damon.chrismer@gsa.gov |
All federal, State and local, Tribal nations | TX | NorthTexas (DFW)
West Texas (Except El Paso) Texas Panhandle |
Alissa Harvey | 202-213-1094
alissa.harvey@gsa.gov |
Dept. of Justice, Dept. of Housing and Urban Development, Peace Corps | DC, MD, VA | Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA. |
Marlene Florman | 303-868-3391
marlene.florman@gsa.gov |
Dept. of Energy, Dept. of Commerce, U.S. Postal Service, Environmental Protection Agency, Dept. of Education, General Services Administration | CO, WY, MT, ND, SD, UT |