Customer Service Directors
We offer a worldwide network of customer service directors knowledgeable in all GSA solutions. CSDs provide:
- Assistance to all government customer and vendor support.
- Resolution to problems and questions from GSA's customers.
- Seminars on a variety of useful topics and training on GSA solutions.
- Valuable information on all of GSA's programs.
Use the filters below to find the CSD servicing your agency and/or your geographic location.
defense
Name | Contact info | Agency(ies) | State(s) | Additional info |
---|---|---|---|---|
Joe Myers | 256-326-0218
joseph.myers@gsa.gov |
U.S. Army | AL | Army in Huntsville, AL |
Paul Aceves | 313-230-1163
313-268-4900 paul.aceves@gsa.gov |
All federal, Administrative Office of U.S. Courts | MI | |
Kristine Alexander | 808-541-1775
kristine.alexander@gsa.gov |
All federal, State and local | HI | |
Hakeem Ali | 312-353-5531
hakeem.ali@gsa.gov |
All federal | IL, IN | |
Kristin Arnold | 312-353-7039
kristin.arnold@gsa.gov |
U.S. Air Force | OH | Wright-Patterson AFB |
Lorena Aslan | 817-850-8407
lorena.aslan@gsa.gov |
All federal, State and local, Tribal nations | OK | |
Robb Back | 321-307-5482
robb.back@gsa.gov |
All federal | FL | Tampa |
Brian Bailey | 303-913-1859
brian.bailey@gsa.gov |
Dept. of Energy, Dept. of Housing and Urban Development, Dept. of the Interior, Dept. of Justice, Dept. of Transportation, General Services Administration | CO, MT, ND, SD, UT, WY | |
Darrin Barber | 215-446-5792
darrin.barber@gsa.gov |
All federal, State and local | PA, WV | Western Pennsylvania |
Brandi Barnes | 478-733-2127
brandi.barnes@gsa.gov |
Dept. of Housing and Urban Development | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Karen Beyer | 210-306-2343
karen.beyer@gsa.gov |
All federal, State and local, Tribal nations | TX | San Antonio and South Texas |
Brittany Black | brittany.black@gsa.gov | All federal | KY, NC | KY (Army) |
Don Blanton | 937-306-4820
937-782-8353 donald.blanton@gsa.gov |
All federal | OH | |
James Catanzaro | james.catanzaro@gsa.gov | All federal, State and local | MD, PA, DE | |
Gregory Chaney | gregory.chaney@gsa.gov
253-347-8443 |
Dept. of Agriculture, Dept. of Commerce, Dept. of Health and Human Services, Dept. of Veterans Affairs, Environmental Protection Agency, U.S. Air Force, U.S. Army, State and local | AK, ID, OR, WA | |
Cindy Clark | 816-863-0659
816-823-5181 cynthia.clark@gsa.gov |
All federal, State and local | MO | |
Joe Cooper | joseph.p.cooper@gsa.gov | Dept. of Homeland Security, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard | CT, MA, ME, NH, RI, VT | |
Michaela Cruz Fentanez | michaela.cruz@gsa.gov | All federal | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Michael D’Alessandro | 617-543-9645
michael.dalessandro@gsa.gov |
All federal, Dept. of Defense, State and local | CT, MA, ME, NH, RI, VT | |
David Dehon | 505-248-7253
david.dehon@gsa.gov |
All federal, State and local, Tribal nations | NM, TX | New Mexico & El Paso TX |
Donya Drewitt | 404-215-8638
donya.drewitt@gsa.gov |
Dept. of Commerce, Dept. of Homeland Security, Dept. of Veterans Affairs, State and local, U.S. Army Corps of Engineers | VA | NOAA
USCG Hampton VAMC USACE Norfolk District Office |
Ashley Dunklebarger | 703-851-3264
ashley.dunklebarger@gsa.gov |
All federal | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Ronald Eisley | +82-109-025-0878
ronald.eisley@gsa.gov |
All federal, Dept. of Defense | AE | Defense representative GSA - Korea |
Janice Ellison | janice.ellison@gsa.gov | All federal | AL | |
Denise Elsbernd | 816-926-3976
denise.elsbernd@gsa.gov |
All federal | ||
Quianna Enang | quianna.enang@gsa.gov | Dept. of Agriculture, Dept. of Education, National Science Foundation, U.S. Navy | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Paulette Fortener | 817-850-8483
817-205-5326 paulette.fortener@gsa.gov |
All federal, State and local, Tribal nations | AR, LA, NM, OK, TX | Director, Office of Customer and Stakeholder Engagement (CASE) |
Florence Francis | 520-205-2663
florence.francis@gsa.gov |
All federal, Dept. of Defense, State and local | AZ | Also serve Tribal Nations |
Stacey Franklin | 808-439-9670
stacey.franklin@gsa.gov |
All federal, Dept. of Defense | AE, HI | Area manager for the Asia-Pacific Region |
Sidney Frazier | 315-225-2802
sidney.frazier@gsa.gov |
All federal, Dept. of Defense | AE | Defense representative GSA - Japan |
Tausha Freeman | 816-260-4044
tausha.freeman@gsa.gov |
All federal, State and local | KS | |
Lynn Fujimoto | 808-343-3413
lynn.fujimoto@gsa.gov |
State and local, U.S. Air Force, U.S. Navy | HI | |
Ryan Hagan | 619-471-1927
ryan.hagan@gsa.gov |
All federal, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Coast Guard, U.S. Navy | CA | San Diego and Imperial counties |
Brennan Hammett | 202-805-9044
richard.hammett@gsa.gov |
Dept. of Justice, Dept. of the Treasury, U.S. Army | DC, MD, VA | |
Darren Hickman | 817-850-8486
darren.hickman@gsa.gov |
All federal, State and local, Tribal nations | AR, LA, NM, OK, TX | Customer Relationship Management & Outreach Branch Chief |
Rick Huston | 612-725-3828
612-354-9290 richard.huston@gsa.gov |
All federal | MN, WI | |
Thomas Ischkum | 312-886-8995
thomas.ischkum@gsa.gov |
All federal | IL, IN, MI | |
Jessi Jagne | 253-931-7418
jessi.jagne@gsa.gov |
All federal | AK, ID, OR, WA | Serving as the RCD for R10 as of now. |
Michael Jordan | 202-401-9435
michael.jordan@gsa.gov |
Dept. of Commerce, Dept. of Energy, Dept. of Health and Human Services | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Nate Jordan | nathan.jordan@gsa.gov | U.S. Air Force, U.S. Army, U.S. Navy | CT, MA, ME, NH, RI, VT | |
Derek Kahn | 757-274-2338
derek.kahn@gsa.gov |
National Aeronautics and Space Administration, Office of the Secretary of Defense, DoD, U.S. Air Force, U.S. Army | VA | Hampton Roads Peninsula and Greater Richmond |
Debbie Kandilas | 646-831-4000
debbie.paralemos@gsa.gov |
All federal, Dept. of Veterans Affairs, State and local, U.S. Environmental Protection Agency | NY, PR, VI | Five boroughs in NYC
Rome Air Force Research Lab U.S. Military Academy at West Point Watervliet Arsenal Fort Drum |
Odis Kenton | 703-244-0309
odis.kenton@gsa.gov |
All federal, Consumer Product Safety Commission, Federal Trade Commission, National Archives and Records Administration, National Archives and Records Service, Peace Corps, Selective Service System, Smithsonian Institution, State and local | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia Serves: - Boards and Commissions - All smaller agencies |
Annie Khun | 617-565-7358
annie.khun@gsa.gov |
Dept. of Defense, Dept. of Homeland Security, Dept. of Veterans Affairs | CT, MA, ME, NH, RI, VT | |
Mark King | 512-364-3298
mark.king@gsa.gov |
All federal, State and local, Tribal nations | TX | Central (Austin/Fort Hood)
Southeast Texas (Houston/Galveston) |
John Leyden | 719-208-0160
john.leyden@gsa.gov |
U.S. Air Force, Dept. of Defense, Dept. of Homeland Security, U.S. Navy | CO, WY, MT, ND, SD, UT | |
Ernest Love | 312-502-3029
ernest.love@gsa.gov |
State and local | IL, IN, MI, MN, OH, WI | |
Charles Mann | charles.mann@gsa.gov | All federal | CO, MT, ND, SD, UT, WY | |
Stephanie McDonald | 618-622-3360
618-306-1016 stephanie.mcdonald@gsa.gov |
All federal | IL | Southern Illinois
Scott AFB |
Kyle McGlade | kyle.mcglade@gsa.gov | Commodity Futures Trading Commission, Defense Contract Management Agency, Federal Emergency Management Agency, PBS, Tribal nations, U.S. Agency for International Development | NY | |
Patrick McKeever | 267-581-9028
patrick.mckeever@gsa.gov |
All federal, State and local | NJ, NY | VA Technical Acquisition Center
NAVAIR FAA McGuire AFB Picatinny Arsenal Fort Dix |
Cynthia Mckeague | +81-806-492-8036
cynthia.mckeague@gsa.gov |
All federal, Dept. of Defense | AE | Defense representative GSA - Japan, Okinawa |
Brian Mickens | 303-236-2352
brian.mickens@gsa.gov |
State and local, U.S. Army, Dept. of the Treasury, Office of Personnel Management, Social Security Administration, Dept. of Housing and Urban Development | CO, MT, ND, SD, UT, WY | |
Paula Miller | 212-264-4197
paula.miller@gsa.gov |
Dept. of Defense, State and local, U.S. Army | DE, MD, PA | |
Andrew Nguyen | 310-384-5773
andrew.nguyen@gsa.gov |
All federal, Dept. of Defense, State and local | CA | Los Angeles, Orange, and San Bernardino counties |
Matt Ocana | 801-317-7975
matthew.ocana@gsa.gov |
All federal, Dept. of Defense, U.S. Air Force, U.S. Army | MT, ND, SD, UT | Hill AFB
Minot AFB Grand Forks AFB Malmstrom AFB Ellswoth AFB National Guard (Air Force, Army) |
Jason Oliver | jason.l.oliver@gsa.gov | State and local, U.S. Air Force, U.S. Army, U.S. Navy | AL, FL | Florida Panhandle, Patrick SFB and Fort Novosel. |
James Orze | 612-355-1211
612-799-8018 jim.orze@gsa.gov |
All federal | MN, OH, WI | |
Patricia Passarella | patricia.passarella@gsa.gov | All federal, State and local, U.S. Navy | DE, PA, VA, MD | |
Diana Perry | 478-293-9059
diana.perry@gsa.gov |
U.S. Air Force, Dept. of Defense | GA | I support major organizations at Robins AFB such as AFLCMC (responsible for total life cycle management for AF weapon systems), WRALC (depot maintenance for major weapon system), Sustainment Center, and AFRC command. I've established relationships with influential offices such as GPC, Policy, Contracting, PM Functionals, and other Program Offices. |
Richard Pipe | richard.pipe@gsa.gov | Dept. of Agriculture, Dept. of Defense, Dept. of Energy, Dept. of Health and Human Services, Dept. of Housing and Urban Development, Dept. of Veterans Affairs, State and local, U.S. Army, U.S. Army Corps of Engineers, | GA, SC | Supporting all Federal, State, Local, Tribal, and Territorial Government in Atlanta, GA (and surrounding areas), Augusta, GA, Aiken, SC, and Columbia, SC. |
PG Price | +49-697-535-7852
pg.price@gsa.gov |
U.S. Air Force, U.S. Army, U.S. Navy | AE | All DoD agencies throughout Europe, Africa, and the Middle East |
Aaron Augustino | +496-975-357850
703-851-9144 Aaron.Augustino@gsa.gov |
U.S. Air Force, U.S. Army, U.S. Navy | AE | All DoD agencies throughout Europe, Africa, and the Middle East |
Garrett Pride | 303-236-2382
720-315-2207 garrett.pride@gsa.gov |
Dept. of Labor, Dept. of Veterans Affairs, Small Business Administration, Dept. of the Interior, Dept. of the Treasury, Dept. of Justice, Dept. of Agriculture, Dept. of Health and Human Services | CO, MT, ND, SD, UT, WY | |
Amit Rajput | 703-605-3164
amit.rajput@gsa.gov |
Dept. of Labor, Dept. of Transportation, Office of Personnel Management | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Melissa Ramos | 215-446-4919
melissa.ramos@gsa.gov |
All federal, Dept. of Health and Human Services, State and local | DE, MD, PA | Customer Service Director for CMS and SSA. |
Mark Reiss | 415-522-2799
mark.reiss@gsa.gov |
All federal, Dept. of Defense, State and local | CA | San Francisco Bay Area counties
Santa Cruz San Benito Monterey counties |
Debra Reynolds | 339-927-1569
debra.reynolds@gsa.gov |
Dept. of Transportation, Environmental Protection Agency, State and local, U.S. Air Force | CT, MA, ME, NH, RI, VT | |
Warren Richey | 865-237-1437
warren.richey@gsa.gov |
All federal, State and local | TN, AL | I cover the entire state of Tennessee and the city of Montgomery, Alabama which includes Gunter and Maxwell, AFB |
Maria Rodriguez | 702-388-6677
maria.rodriguez@gsa.gov |
All federal, Dept. of Defense, State and local | NV | |
Chantel Rutland | 202-213-3731
chantel.rutland@gsa.gov |
Agency for International Development, Office of the Secretary of Defense, DoD Nuclear Regulatory Commission | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Danny Scanlon | danny.scanlon@gsa.gov | All federal, State and local | AL, MS | Mobile, Alabama |
Ryan Smith | +49-697-535-7850
ryan.smith@gsa.gov |
U.S. Air Force, U.S. Army, U.S. Navy | AE | All military and civilian agencies throughout Europe, Africa, and the Middle East |
Jen Souza | 318-207-8772
jennifer.souza@gsa.gov |
All federal, State and local, Tribal nations | AR, LA | |
Michelle Stansberry | 916-261-3607
michelle.stansberry@gsa.gov |
All federal, Dept. of Defense, State and local | CA | Serving Sacramento, Central CA |
Clint Steele | 619-610-4167
clint.steele@gsa.gov |
All federal | CA | San Diego and Imperial counties:
USMC DHS PBS |
Tim Swann | 202-251-1394
timothy.swann@gsa.gov |
Dept. of Veterans Affairs, Dept. of the Interior, Environmental Protection Agency | DC, MD, VA | Maryland (Montgomery and Prince George’s counties)
Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties) GSA’s Mid-Atlantic Region serves all other areas within Maryland and Virginia |
Tracy Tackling | 904-542-1134
trey.tackling@gsa.gov |
All federal, Dept. of Agriculture, Dept. of Defense, Dept. of Veterans Affairs, State and local, U.S. Air Force, U.S. Army, U.S. Army Corps of Engineers, U.S. Coast Guard, U.S. Navy | FL, GA | DoD (Moody AFB, NAS Jacksonville, NS Mayport and NSB Kings Bay)
Other federal, state and local government agencies throughout northeast Florida and southern Georgia |
Craig Thomas | 253-208-1894
craigs.thomas@gsa.gov |
Dept. of Homeland Security, Dept. of Justice, Dept. of Transportation, Dept. of the Interior, General Services Administration, Office of the Secretary of Defense, DoD, U.S. Navy | AK, ID, OR, WA | |
Brandy Untalan | 671-333-4721
671-727-8587 brandy.untalan@gsa.gov |
All federal, Dept. of Defense, State and local | AS, CM, GU, MP, PH | |
Waleed Wahbe | 805-982-5966
waleed.wahbe@gsa.gov |
All federal, Dept. of Defense, State and local | CA | Ventura, Riverside, and Santa Barbara counties |
Janice Zeigler | 803-626-5244
jan.zeigler@gsa.gov |
All federal | SC | Sumter |
Brett Zumbrunnen | brett.zumbrunnen@gsa.gov | All federal, State and local | IA, NE | |
Damon Chrismer | 325-269-9537 (mobile)
damon.chrismer@gsa.gov |
All federal, State and local, Tribal nations | TX | NorthTexas (DFW)
West Texas (Except El Paso) Texas Panhandle |
Alissa Harvey | 202-213-1094
alissa.harvey@gsa.gov |
Dept. of Justice, Dept. of Housing and Urban Development, Peace Corps | DC, MD, VA | Serves clients located in DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties). GSA's Mid-Atlantic Region serves all other areas within MD and VA. |
Marlene Florman | 303-868-3391
marlene.florman@gsa.gov |
Dept. of Energy, Dept. of Commerce, U.S. Postal Service, Environmental Protection Agency, Dept. of Education, General Services Administration | CO, WY, MT, ND, SD, UT | |
Derek Wilson | Derek.L.Wilson@gsa.gov | All federal, Dept. of Defense | GA | Robins AFB |
Robert W. Mitchell | robert.w.mitchell@gsa.gov | All federal, State and local | VA, PA, MD, DE | Robins AFB |
Char Milan | char.milan@gsa.gov | All federal, Dept. of Veterans Affairs | VA, PA, MD, DE | Robins AFB |
Last Reviewed: 2023-08-30
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