Accounts and Collections

GSA initiates actions to collect debts owed to the U.S. Government by freight and household goods Transportation Service Providers (TSPs), and assists the Department of Justice on behalf of the United States in bankruptcy and other related debts.

GSA coordinates and tracks debt collection through other government agencies with automated internal processes and collection technicians. Deduction action is taken through various agencies, including an electronic process with the Defense Finance and Accounting Service (DFAS) in Indianapolis, Indiana.

If a notice of overcharge is not protested or paid within 30 days of issuance, an automatic deduction process will be initiated. If a resolution fails through one of the government finance centers, a collection technician will contact the TSP and request payment or an explanation of nonpayment. Follow up letters or phone calls are then used to close the case.

Repayment agreements and other arrangements are available for handling debts with TSPs. If the TSP neglects to respond or pay the debt due the government, the case is referred to the Department of Justice for action.

TSP's are encouraged to submit their protests via email

• Super users submit to: protests@gsa.gov
• Non super users submit to: qmcadocrequest@gsa.gov
• Doubtful claims submit to: audits.accounts@gsa.gov

NOTE: TSPs please save the following address for mailing payment(s) to Transportation Audits Division (QMCA):

General Services Administration
Government Lock Box 979006
1005 Convention Plaza
St. Louis, MO 63101

For faster and more accurate service when using multiple Standard Carrier Alpha Codes (SCACs), identify the applicable Document Reference Number DRN(s) that are associated with each SCAC. In addition, GSA assists agencies in collection of all modes of unused or expired passenger tickets.

If you have further questions, please feel free to contact Stephen Fair by emailing stephen.fair@gsa.gov