Management's Discussion & Analysis

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2014 Agency Financial Report, Management's Discussion and Analysis


GSA delivers goods and services to its federal customers through 11 regional offices and the headquarter office in Washington, D.C. GSA is comprised of 16 services and staff offices supporting the 22 programs identified in the FY 2013 GSA program inventory available on The primary sub-organizations of GSA are the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), the Office of Citizen Services and Innovative Technologies (OCSIT), the Office of Government-wide Policy (OGP), 10 staff offices that support the agency, and two independent offices: the Office of Inspector General (OIG) and the Civilian Board of Contract Appeals (CBCA). For more information on these offices, please see the Description of Independent and Central Offices [PDF - 33 KB] , also found in the Other Information section of this report.

GSA's leadership chart.  Follow link for accessible version.

GSA's leadership consists of a National, Regional, and Central Office structure.

Open a larger version of the leadership chart.

Federal Acquisition Service

FAS provides federal agencies over 11 million different products and services, and annually delivers over $50 billion in information technology solutions and telecommunications services, assisted acquisition services, travel and transportation management solutions, motor vehicles and fleet services, and card services. FAS manages over 205,000 leased vehicles, enables customer agency streamlined buying through more than 3.4 million purchase, travel, fleet and integrated charge card accounts across the government and around the world, and provides personal property disposal services facilitating the reuse of $1 billion in excess/surplus property annually. FAS leverages the buying power of the federal government by negotiating prices on many products and services required by federal agencies for daily operations. By arranging a network of service providers FAS is able to meet the operating and mission requirements of a vast array of federal agencies, state, local, and tribal governments. FAS business operations are organized based on the product or service provided to our customer, into four portfolios: Integrated Technology Services, Assisted Acquisition Services, General Supplies and Services, and Travel, Motor Vehicles and Card Services.

Public Buildings Service

PBS activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the federal government through new construction and leasing, and acts as a caretaker for federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases approximately 8,900 assets and maintains an inventory of more than 376 million square feet of workspace for 1.1 million federal employees. Within this inventory, PBS maintains more than 656 owned and leased historic properties. PBS delivers high quality, innovative and sustainable workspace solutions to all three branches of government, disposes of excess or unneeded federal properties for all federal landholding agencies, spanning 21 agencies since FY 2009, and incorporates the latest technologies in its building operations and management systems. Through lease and purchase transactions, PBS delivers the workspace necessary to meet the missions of its federal customers. PBS works with almost every federal agency as it designs the workplace of the 21st Century while reducing overall workspace needs and associated costs. These services are coordinated to obtain the best available pricing for the American people.

Office of Citizen Services and Innovative Technologies

OCSIT, which includes 18F, makes federal government information and services more readily available to the public, and makes it easier for the public to conduct transactions with the federal government. OCSIT also identifies, tests and deploys innovative technologies for the government to provide shared, transparent and cost effective means to disseminate information and conduct business. OCSIT provides access to a wide range of government services as well as consumer protection information through the official web portals of the federal government, and OCSIT works closely with other government agencies – federal, state, local, and international – to collect and consolidate information and make it available to the public, sharing experiences that lead to better solutions.

Office of Government-wide Policy

OGP uses policy, information and ideas to help agencies drive efficiency, savings and improved mission performance in key administrative areas including: travel and transportation, acquisition, information technology, and green buildings. OGP helps drive agency behavior in these administrative areas through government-wide policy-making, performance standards, analysis and benchmarking of data, and regular reporting to the agencies and key stakeholders.

Staff Offices

The GSA staff offices support the enterprise. They ensure GSA is prepared to meet the needs of customers, on a day-to-day basis and in crisis situations. GSA has two independent staff offices (the Office of the Inspector General, the Civilian Board of Contract Appeals), and twelve GSA staff offices (Office of Administrative Services, Office of Citizen Services and Innovative Technologies, Office of Congressional and Intergovernmental Affairs, Office of the Chief Financial Officer, Office of Government-wide Policy, Office of GSA IT, Office of Human Resource Management, Office of General Counsel, Office of Mission Assurance, Office of Communications and Marketing, Office of Civil Rights and the Office of Small Business Utilization).

FTE Breakdown by Organization
In FY 2014, GSA expended 11,502 full-time equivalents (FTE). This total represents a 3.2 percent reduction from FY 2013 and an 8.0 percent reduction from the FY 2012 total. Centralization of administrative functions led to increased FTE in staff offices offset by corresponding lower FTE in PBS and FAS. FTE are defined as the total number of hours worked, divided by the number of compensable hours applicable to each fiscal year. Compensable hours include leave, but not holiday and overtime hours.

FY 2012 FY 2013 FY 2014 FTE Reduction (FY 12-14) FTE Reduction (FY 12-14)

FY14 % Reduction from FY 12

FY14 % Reduction from FY 13
Staff 2,157 2,038 2,885 (728) (847) (33.7%) (41.6%)
FAS 3,805 3,573 3,115 690 458 18.1% 12.8%
PBS 6,543 6,274 5,502 1,041 772 15.9% 12.3%
Total 12,505 11,885 11,502 1,003 383 8.0% 3.2%

Last Reviewed: 2019-02-26