GSA Mission and Goals

2012 Summary of Performance and Financial Information

GSA Mission and Goals

The U.S. General Services Administration (GSA) mission of providing value to both the American taxpayer and the agencies of the federal government is more important than ever before. That is why over the past year, GSA has taken significant steps towards transforming into a recognized leader in effective and efficient public service.

To realize this goal, GSA conducted rigorous top to bottom reviews to examine how we can best fulfill our mission in the future. As part of this process, we conducted interviews and meetings with agency employees, both one-on-one and with the leadership of the two dozen major operating units within GSA to discuss strategy, operations, and human capital. We also looked beyond the federal government and met with business leaders in procurement and real estate to identify best practices from comparable private-sector business models. At the same time, we performed exhaustive analysis of financial and performance data within the agency, as well as careful studies of Inspector General and GAO reports. Finally, we held more than a dozen meetings with other federal agencies to solicit their feedback in order to identify areas where GSA can provide greater savings. As a result of this comprehensive review, GSA has instituted numerous changes and improvements to ensure that we are meeting our responsibilities to the American people and to other federal agencies.

We are already seeing results. Our clarified guidelines and oversight for travel and conferences have saved more than $11 million in taxpayer funds. At the same time, we have instituted mandatory training to ensure that every GSA employee is aware of what is and is not acceptable at conferences. GSA is also freezing the current federal per diem travel reimbursement rates, keeping FY 2013 reimbursement rates at FY 2012 levels. This step will result in an anticipated $20 million in avoided costs in FY 2013, helping to meet the administration’s directives to reduce Governmentwide travel costs.

GSA connects with the public through social media technologies that enhance communication, collaboration, and information exchange. By openly sharing knowledge, best practices, and lessons learned; GSA provides more effective solutions to enhance excellence in the business of government. Connect with GSA on,, and

Last Reviewed: 2021-04-15