Customer Intimacy

2012 Summary of Performance and Financial Information

Customer Intimacy

Open Government and Transparency

GSA has developed expertise in delivering government information and services directly to citizens and helping other federal agencies improve their interactions with the public. GSA is using its strength in this area to improve the effectiveness of government by helping other agencies improve their interactions with citizens, engage citizens in government, and increase transparency in government.

The Office of Citizen Services and Innovative Technologies (OCSIT) will drive greater transparency and openness in government by developing at least 10 new, innovative, and cost-effective technology-enabled solutions that improve government effectiveness and lead to Governmentwide cost savings by September 30, 2013.

In FY 2012, OCSIT developed the following five innovative solutions:

  • The Federal Risk and Authorization Management Program (FedRAMP), provides federal agencies a mandatory, standardized approach to cloud computing security assessment and a repository of security assessment packages that agencies can leverage to issue Authorities to Operate (ATOs). Through the use of FedRAMP, federal agencies save significant cost, time, and staff that would be required to conduct redundant security assessments.
  • Open Government Platform (OGPL), provides an open source product that developing nations, cities, and governments at any level, can use to quickly launch their own open government platforms at lower costs.
  • BusinessUSA provides a one-stop, web-based platform to support the development and expansion of small and medium sized businesses in an effort to facilitate U.S. exports and grow jobs.
  • The Federal Infrastructure Projects Dashboard for the Permitting Process provides a central website that increases visibility on the permitting process for high priority infrastructure projects.
  • The Social Media Registry provides a central, authoritative registry of authentic government social media accounts, enabling the public to easily differentiate legitimate government social media accounts from those that are fraudulent.

For more information about GSA’s FY 2012 performance, see the Performance Section of the FY 2012 AFR, at

Last Reviewed: 2022-11-02