Operational Excellence

2012 Summary of Performance and Financial Information

Operational Excellence

Excellence in Solutions Delivery through Customer Portfolio Planning

As the government’s expert in real estate, GSA will continue an effort to manage agency real estate portfolio needs in a cost-effective and environmentally sustainable manner. GSA will complete Customer Portfolio Plans (CPPs) with nine agencies by September 30, 2013. These CPPs identify opportunities to optimize their real estate portfolios by reducing space, improving utilization, and leveraging market opportunities to reduce costs.

In addition to the three CPPs completed in FY 2011, which identified millions of dollars in potential savings, GSA completed an additional three CPPs in FY 2012. GSA is currently implementing many of the projects outlined in those CPPs. In FY 2013, GSA will partner with three additional agencies and produce CPPs. GSA will also continue to monitor the performance of CPP projects that have been implemented and prioritize the implementation of remaining opportunities.

For more information about GSA’s FY 2012 performance, see the Performance Section of the FY 2012 AFR, at GSA.gov/afr2012.

Last Reviewed: 2022-11-02