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Administration Announces Two New QSMO: Treasury and GSA

Washington, D.C. – Today the Office of Management and Budget (OMB) has announced that the U.S. Department of the Treasury and General Service Administration (GSA) have been formally designated as Quality Service Management Offices (QSMO).

Treasury will serve as the QSMO for Core Financial Management services. GSA will be the QSMO for Civilian HR Transaction Services specifically Compensation Management, Work Schedule and Leave Management services only.

These designations further the shared quality services work identified by OMB with the issuance of Memorandum 19-16, “Centralized Mission Support Capabilities for the Federal Government” on April 26, 2019.

Federal CIO Suzette Kent:

“This a significant leap forward in our shared services modernization efforts,” stated Suzette Kent, Federal Chief Information Officer. “By designating GSA and Treasury as QSMO, the Federal Government is able to really leverage shared services across multiple mission critical services benefiting all agencies. Core Financial Management and Civilian HR Transaction are key services that are integral to the operations of every agency. Offering a robust marketplace where we can innovate and leverage expertise, contracts, and solutions to improve the federal landscape is a win.”

GSA Administrator Emily Murphy:

“With our QSMO designation, the GSA NewPay Team and our partner agencies will be able to modernize the way the Federal Government processes payroll and time and attendance by aligning policy, processes, data standards, and technology,” said GSA Administrator Emily Murphy. “This gives us all the opportunity to further collaborate on new and innovative solutions to better serve federal employees.”

Fiscal Assistant Secretary at the U.S. Department of the Treasury David Lebryk:

“The establishment of the Financial Management Quality Service Management Office at Treasury supports our tradition and long-standing commitment to improving financial management throughout the government,” said David Lebryk, the Fiscal Assistant Secretary at the U.S. Department of the Treasury. “Our efforts will focus on developing a customer-centric marketplace for modern solutions that will move agencies away from outdated systems and improve government operations and performance.”

QSMO information on background:

QSMOs are an integral part of achieving the government’s goal to improve stewardship of taxpayer dollars, to create high-performing, centralized capabilities for mission-support functions and to make more resources available for agency mission-specific work. Shared services reform has been a long-desired goal within the federal government and a key part of the President Management Agenda Shared Services Cross Agency Priority (CAP) goal aimed at improving efficiency.

  • The Sharing Quality Services strategy intends to:
    • Improve mission support services to agencies so they can focus on delivery to taxpayers
    • Create process improvements so our workforce can focus on higher value work that aligns with agency missions
    • Agree upon government-wide standards so we can bring new and modernized tools to government in a common and efficient way
    • Increase use of existing shared services, like fleet, that already produce value
  • This strategy moves away from the current “one size fits all” model and creates long-term options for agencies based on their own maturity and readiness. It allows agencies to partner with QSMOs to incrementally implement a sharing model at their agency, which may include technology, services or both. It also aligns QSMOs with an agency’s mission to help create long term stability in the marketplace.
  • Each QSMO will operate as a government storefront/manager of a marketplace for a specific functional area and will serve in important capacities such as offering and managing a marketplace of solutions and services based on the government-wide standards. Quality Service Management Offices (QSMOs) will offer agencies multiple solutions for technology and services
  • In order for a QSMO to be fully designated, each agency was required to complete a Marketplace Implementation Plan to include information on proposed service offerings, acquisition strategy, governance, financial infrastructure, and organization. Agencies were provided with the QSMO Long-Term Designation Criteria, to clearly articulate the expectation for designation.

To learn more about QSMO, visit and