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GSA and HUD Issue Cloud Adoption and Customer Experience Awards for Centers of Excellence Implementation Work

Announcements mark next milestone in partnership with HUD

WASHINGTON - The U.S. General Services Administration and the U.S. Department of Housing and Urban Development today announced the awardees for the GSA Centers of Excellence (CoE) implementation contracts related to the CoE centers of Cloud Adoption and Customer Experience. These awards are the next steps in moving into the implementation phase of CoE work at HUD.

The CoE and HUD released six requests for quotations (RFQs) identifying interrelated needs covering specific efforts required to achieve the objectives of the Cloud Adoption, Contact Center, Customer Experience, and Data Analytics centers. These awards, related to accelerating the digitization of paper-based forms and electronic records management and building an agency-wide customer experience capability, are the first of the Phase II contract announcements.

“As HUD moves into the implementation phase with the announcement of these awards, we are excited to support their agency-wide efforts to improve the experience of their customers during these unprecedented times,” said Technology Transformation Services Director Anil Cheriyan. “We’re looking forward to this next phase of work and for the CoE to continue to deliver scalable solutions with the industry partners in these awards.”

“We view our partnership with the GSA CoE as an important step in helping HUD achieve its mission of assisting the people and communities we serve,” said HUD Chief Financial Officer Irv Dennis. “Specifically, the Customer Experience CoE will result in improved service delivery for our public housing agencies, grantees, and other stakeholders. We look forward to the next phase and meeting the priorities of HUD and our continued collaboration with the White House Office of American Innovation.” 

“HUD continues transforming its business processes by enhancing our digital ecosystem with cloud adoption,” said HUD Chief Information Officer David Chow. “We are looking to deploy a number of proofs of concept leveraging artificial intelligence, Forms as a Service, and records management.”

“These awards mark our important implementation phase milestone focused on delivering enhanced enterprise IT solutions across HUD,” said GSA CoE Executive Director Bob De Luca. “Continuing our collaboration with HUD to advance customer-focused modernization efforts is the primary goal of our collaboration.”

The CoE, part of the Technology Transformation Services within GSA’s Federal Acquisition Service, values industry as an important partner in its ability to bring high-impact solutions to meet the modernization needs of federal agencies. The CoE and HUD created the RFQs based on feedback from industry and recommendations and suggestions gathered during the Phase I work. 

From the Cloud Adoption RFQ, GSA and HUD are announcing this award to:


From the Customer Experience RFQ, GSA and HUD are announcing this award to:


About GSA

The mission of the U.S. General Services Administration (GSA) is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across the government. As the newest addition to the Technology Transformation Services, the CoE accelerates IT modernization by leveraging private sector innovation and government services while centralizing best practices and expertise for holistic transformation. To learn more about GSA visit or join the conversation on social media at @USGSA, @GSACoE, and @GSAEmily.

About HUD

The U.S. Department of Housing and Urban Development (HUD)'s mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. More information about HUD and its programs is available on the Internet at and