Office of Customer and Stakeholder Engagement
The Office of Customer and Stakeholder Engagement provides enterprise-wide representation of the value of the Federal Acquisition Service to agency customers, and of the needs of agency customers to FAS.
CASE enables FAS understanding of customer requirements for the range of acquisition services, solutions, and options, and is a strategic partner in helping customers find the best value solution for their needs. CASE provides support and direction to the FAS portfolios on research, outreach, and customer relationship management.
CASE conducts research and analysis on the market, selected strategic accounts, new business opportunities, and trend and spend analyses, using available data sources and contractor support when necessary to support account management, business planning, and customer outreach activities. This will result in an improved understanding of the federal acquisition environment, increased knowledge of FAS-chosen strategic accounts and their challenges, and strengthened customer relationships, communication, and messaging, ultimately resulting in new business opportunities for FAS.
CASE’s goal is to create a brand for FAS that positions us as a customer-focused provider of innovative best value solutions. We use a combination of brand management, communications planning, and cross-portfolio coordination of efforts to work toward this goal.
CASE’s stewardship of FAS’ strategic accounts involves overseeing the long-term relationship with key customers. We want to understand the needs of strategic customers’ portfolios of business, so the goals and objectives of both organizations are aligned to improve service delivery, deepen the business relationship, and enhance the customer experience.
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FAS now offers state and local governments access to certain acquisition contracts for products and services. Visit our State & Local webpage to learn more about how state and local governments can benefit from these GSA programs.