Internal Directives Management

Number: 1832.1C OAS
Status: Active
Signature Date: 10/10/2023
Expiration Date: 10/31/2026


This Order establishes policy, responsibilities, and procedures for GSA’s internal directives program.


The Administrator of the General Services Administration (GSA) has the authority to issue policy and delegations for the 

  • effective operation of the agency; 
  • conduct of its employees; 
  • distribution and performance of its business; and 
  • custody, use, and preservation of its records, papers, and property (5 U.S.C. § 301). 

The Administrator issues these regulations as internal directives or delegates authority to the Heads of Services and Staff Offices (HSSO) to issue as internal directives (5 U.S.C. § 302).


This Order applies to all GSA employees and contractors as they perform their duties. The following are exceptions:

  1. The Office of Inspector General (OIG), given its independence under the Inspector General Reform Act of 2008 (5 U.S.C. §§ 401-424).
  2. The Civilian Board of Contract Appeals, due to its independent authorities.
  3. The Office of Government-wide Policy (OGP), Federal Acquisition Service (FAS), Public Buildings Service (PBS), and Office of Administrative Services (OAS) in those areas of acquisition policy that these units manage.


This Order supersedes OAS 1832.1B, GSA Internal Directives Management. 

Summary of Changes:

This Order updates:

  1. The roles and responsibilities of the offices and officials involved in the internal directives management process;
  2. The definitions of the types of internal directives;
  3. The issuance process for all directives; and
  4. The processes for maintaining and canceling directives.