Located in GSA headquarters at 1800 F Street NW, Washington, D.C., the Workplace Innovation Lab tested the latest innovations in office design, furniture, and technology to meet the needs of today’s hybrid federal workers. The first iteration of the lab closed down June 30, 2024.
Initial findings
Usage
Over sixteen months, federal and private sector employees used the lab. Here are the data findings:
5,400
Individuals made desk reservations
5,000+
Conference room reservations
90%
Had four or more employees per top 10 conference room bookings*
7,000
People toured the lab in 300 tours.
*This indicates that most people do not use conference rooms for individual or pair work. Also, users provided feedback that they need even larger meeting spaces, such an auditorium for large gatherings or training.
Satisfaction
Respondents said configurability, comfort, and collaborative layouts were essential elements to shape a transformative workspace. Here are some stats based on customer experience feedback:
87%
Respondents who said they would return to the lab
4.4
WIL satisfaction rating, out of 5.
80%
Technology usage satisfaction rating*
*Technology usage satisfaction is the ability to use Microsoft Teams, ZoomGov, Google Meet, Webex, and one-touch technology in our meeting rooms.
Demand
The following stats are about percentage of reservations by weekday, covering the period between February 2023 and June 2024:
27%
Wednesday reservations, most popular day
22%
Tuesday and Thursday reservations, each
13%
Monday reservations, least popular
What’s next
We are transforming a wing in the same building for a new lab called WIL 7200 projected to open in Spring 2025. This new laboratory will showcase even more robust in-person and hybrid collaboration approaches, biophilic design, health and wellness considerations, as well as the latest furniture and technology options in the industry.
Get in touch
To learn more about the Workplace Innovation Lab or discuss your workplace needs, email WILConcierge@gsa.gov.
U.S. General Services Administration