We help you get work done in your GSA-controlled office space
The Reimbursable Service Program helps federal and non-federal tenants of GSA-controlled office space to execute projects and access services that are beyond what is covered by rent via a Reimbursable Work Authorization (RWA). After identifying your needs, we scope, estimate, and execute the project/service for you. Examples of support work include: renovations, repairs, alterations, and utility/cleaning services.
How we work: Reimbursable Work Authorizations
You submit a Work Request, or WR, to identify a project or service need. The WR becomes a Reimbursable Work Authorization, or RWA, after you have worked with GSA to finalize all requirements, and both parties have signed. An RWA is a formal agreement between you (the customer) and us (PBS) where we provide goods and/or services and you reimburse us for the indirect and direct costs.
The process is different for federal and non-federal customers.
Federal customers
Request an account on the GSA PBS Portal, which will let you access eRETA.
- Sign in to the PBS Portal, access eRETA, and submit a WR identifying the need for project/service.
- We’ll assign a project manager to you. Work with them to develop requirements and estimates.
- Enter required billing and accounting information into eRETA and send for potential acceptance.
- Once we’ve accepted the RWA, sign it. We’ll countersign and then execute the work for you. You’ll receive bills for the cost of services rendered plus applicable GSA fees. Learn more about billing and payments.
Non-federal customers
Contact your regional RWA manager.
- They’ll route you to the appropriate project manager with whom you’ll work to develop requirements for your project or requested service.
- Once you have fully developed your requirements, you’ll complete the RWA Form 2957 and send it to the same regional RWA manager.
Training and help resources to ensure your success
We have compiled training and help resources to support your submission and management of RWAs. Top items are:
We also have regional RWA managers available to help you. Please find the right contact on our contact page.
Reimbursable Services is a program of the GSA Public Buildings Service.
U.S. General Services Administration