This is archived information. It may contain outdated contact names, telephone numbers, Web links, or other information. For up-to-date information visit pages by topic or contact our Office of Public Affairs at For a list of public affairs officers by beat, visit the GSA Newsroom. Annual Report Uncovers Top Search Results Across Government Websites

WASHINGTON — Today the U.S. General Services Administration released a report [PDF] on, highlighting twenty of the most searched topics across government websites in 2020, providing key insights into what people need and how the government can help them. 

Part of the Technology Transformation Services (TTS), serves as a platform that streamlines user search experiences across more than 2200 government websites.

The report includes both new and repeated searches reflecting the public’s ongoing needs on topics such as forms, logging into government systems, immigration, and benefits. Most notably, the report highlights more searches in 2020 related to jobs, health, loans, and similar topics as a result of the COVID-19 pandemic. Some topics, like loan forgiveness, saw as high as a five hundred percent increase in volume, while others dropped dramatically.

“ serves as a bridge for the public, making government web search work efficient. The public can get the answers they need, in the moments they need them most,” says Dawn McCleskey, Program Manager. “This year’s report highlights the great need for information and resources related to COVID-19, as well as the ongoing needs of people trying to navigate government services. Meeting these needs through stronger and more standardized search will continue to be a priority.”

“Shared technology solutions, like, enhance the public’s experience with government by improving access, and providing a consistent experience for Americans trying to find answers and resources, all while reducing costs government wide,” said FAS Deputy Commissioner and TTS Director, Dave Zvenyach. “This report can help us and our agency partners better understand what the public needs, and provides important data so that we can make government information and services as accessible as possible.”

Funded by the Federal Citizen Services Fund (FCSF), improves the public's search experience on government agency websites by aggregating web pages, social media, RSS feeds, job postings, and federal register documents into one easy to search web experience.

To learn more about and review the report, visit:


About Technology Transformation Services (TTS): A part of Federal Acquisition Services (FAS), TTS applies modern methodologies and technologies to improve the lives of the public and public servants. TTS helps agencies make their services more accessible, efficient, and effective with modern applications, platforms, processes, personnel, and software solutions. TTS offices include 18F, Centers of Excellence, Presidential Innovation Fellows, and a diverse portfolio of TTS Solutions, including initiatives like FedRAMP, USAGov,, and Visit or follow us at @GSA_TTS.

About GSA: GSA provides centralized procurement for the federal government, managing a real estate portfolio of more than 370 million rentable square feet nationwide and overseeing approximately $68 billion in annual contracts. GSA’s mission is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across government, in support of the Biden-Harris administration’s four priorities of climate, COVID response, economic recovery and diversity, equity and inclusion. For more information, visit: and follow us at @USGSA.