PBS points of contact

How we deliver consistent service nationwide

We reorganized into eight centralized business lines to deliver more consistent and efficient services. This new structure aligns operations by function, not region, so customers receive the same level of service regardless of location. 

Watch our reorganization video to learn what changed.

• Resolve building and lease issues

  For specific facility, building, or lease, including post-occupancy and space management issues such as heating and cooling problems or lessor noncompliance.

  Project cost
  Less than $350,000
  (simplified acquisition threshold)

  Contact
  Office of Facilities Management

• Manage construction and renovation projects

  For active construction and renovation projects in a GSA-controlled facility.

  Project cost
  Greater than $350,000

  Contact
  Office of Program and Project Management

• Plan future space and portfolio needs

  For new space requests, occupancy planning, PBS policy questions, and other general questions.

  Contact
  Office of Client Strategy

  • Public facing division
  • Judiciary/Military/White House division
  • Law Enforcement division
  • Regulatory division

Reimbursable work authorization needs or questions

If you have reimbursable work authorization or RWA needs or questions, contact askrwa@gsa.gov.

Historic preservation

For help with historic preservation, contact historic.buildings@gsa.gov.

Disposition

Contact realestate.buildingdisposal@gsa.gov for disposition questions.

Facility and Lease-Specific — Office of Facilities Management points of contact

Note: Including project managers for projects under $350,000

Construction and renovation projects — Office of Program and Project Management

Office of Client Strategy points of contact

The Office of Client Strategy has four customer-serving divisions based on agency function: public-facing, judiciary/military/White House, law enforcement, and regulatory.

Public facing division

Judiciary/Military/White House division

Law Enforcement division

Regulatory division

Need help? Here’s who to contact

Your Office of Client Strategy customer lead is your primary Public Buildings Service or PBS contact. If you have questions about a specific building, lease, or project, contact the staff in Facilities Management or Program and Project Management.