2020 compliance report

I. Senior Agency Official for Plain Writing

Mark McHale, Associate Administrator, Office of Strategic Communications
Plain Language coordinators within the agency:
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.

Press releases
GSA blog
Great Government through Technology blog
GSA.gov webpages
Insite (intranet)
Playbooks
Newsletters

III. Inform agency staff of Plain Writing Act’s requirements
Information on the Act is posted on InSite, the agency intranet, with shortcut.

Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 65 members
Feature articles on GSA InSite
Mandatory online training class on Online University

IV. Agency provided the following training sessions:

1/17/20 - CXO group
3/5/20 - RECT team
4/29/20 - CSE staff
10/29/20 APAC PL training OATS
4/29/20 - CSE staff
8/11/20 - Digital Gov - 634 attendees
9/10/20 - Digital Gov 565 attendees
10/20 Summit - two-day virtual summit with 1,816 attendees
Office hours
- 1/30/20
- 2/27/20
- 3/26/20
- 4/16/20

V. Ongoing compliance/ sustaining change

Name of agency contact for compliance issues: Katherine Spivey

VI. Agency’s plain writing website

Website address: www.gsa.gov/plainlanguage

VII. Customer satisfaction evaluation after experiencing plain writing communications

In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage. In 2019, no one contacted us asking to clarify any GSA.gov page. We did get spam.