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Performance summary

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Mission and Vision

FY 2020 Mission and VisionRead image text description

Agency Performance Goals

The U. S. General Services Administration’s (GSA) strategic goals are aligned with its four major program areas: real estate, acquisition, technology, and shared services. What follows is an overview of key performance trends and insights for each of the four strategic goals, along with GSA’s fiscal year (FY) 2020–2021 Agency Priority Goals. A complete analysis of GSA’s performance in FY 2020 will be included in the FY 2020 Annual Performance Report, which will be published in February 2021.

Strategic Goal #1: Real Estate
Save taxpayer money through better management of Federal real estate

Strategic Objectives:

  • Reduce the cost of the Federal inventory of real property.
  • Establish GSA as a more cost-effective provider of real estate services for all agencies

GSA is meeting its targets to negotiate leases below average market rates, reduce energy costs, and deliver capital projects on schedule and on budget. GSA’s Lease Cost Avoidance Plan, which was implemented in FY 2018 and focuses on renegotiating longer leases where favorable terms can be obtained, continues to yield favorable results; in FY 2020, aggregate lease costs are 12.6 percent below average market value. GSA also realized a sharp reduction in energy use in FY 2020 that can be attributed to warmer winter temperatures and reduced building occupancy due to COVID-19. GSA continues to surpass expectations for delivering capital projects, with 93 percent of projects currently on schedule and on budget.

GSA will likely miss its performance targets for vacancy rates and operating costs associated with cleaning and maintenance. Vacant space in inventory remains slightly higher than the target of 3 percent, due in part to the Reduce the Footprint and workspace consolidation initiatives, which can result in GSA holding on to vacant space in order to implement longer-term strategic plans with customers. While GSA is slightly above its target, GSA’s vacant space rate still compares favorably to the private sector.

Cleaning and maintenance costs fell short of the 80 percent target for staying within market range. GSA is undertaking a nationwide effort to examine the methods and tools used to procure building maintenance and custodial services in order to lower operating costs without affecting service levels to GSA’s Federal tenants.

While GSA remains diligent in its efforts to decrease the size of the real estate portfolio, GSA realized an increase of 1.6 million rentable square feet (RSF) in FY 2020. In FY 2020, GSA continued to carry 1.9 million RSF of temporary leased space associated with the 2020 Census. In addition, the Federally owned inventory saw increases from the addition of the Department of Transportation headquarters in Washington DC (1.5 million RSF), the transfer of 11 assets totaling 600 thousand RSF from the Department of State for their National Foreign Affairs Training Center, and the activation of building modernization projects. GSA will continue to work with departments and agencies to improve space utilization and lower their real estate costs.

Table 1: Highlighted Key Performance Indicators (KPI) for Real Estate
Key Performance Indicators 2018 Results 2019 Results 2020 Results 2020 Target Status
Lease cost relative to average market rate*↓ -5.2% -17.0% -12.6% ≤ -7.0% Achieved
Percent of capital projects on schedule and on budget 90% 99% 93% 90% Achieved
Vacant Space in Inventory ↓ 3.3% 3.3% 3.1% 3.0% Unmet
Energy intensity reduction (cumulative from baseline year) 5.41% 5.06% 10.90%** 5.31% On Track
Percent of cleaning and maintenance costs within market range 74% 72% 74%** 80% Unmet

*KPI is aligned to an FY 2020-2021 Agency Priority Goal.
**Third-quarter results (end of June)
↓ denotes that lower value is the desired direction

 

FY 2020–2021 Agency Priority Goal 1: Leased Building Operations

Priority Goal Statement: GSA will achieve savings for the taxpayer by negotiating leases below average market rates by engaging in longer lease terms when they allow GSA to obtain more favorable rates and conditions; increasing the use of the force multiplier tools, both the Automated Advanced Acquisition Program and the GSA Leasing Support services contract; and by timely replacing expiring leases.

Summary of Progress: GSA is on a trajectory to realize major cost avoidance for the taxpayer. By improving lease execution practices and partnering with customer agencies to shape the demand for leased space, GSA avoided approximately $3.5 billion in full-term lease costs from FY 2018 through FY 2020, and is on track to exceed its $4.7 billion lease cost avoidance target by FY 2023. As of the end of FY 2020, the aggregated GSA lease costs are 12.6 percent below market lease costs for the year.

 

Strategic Goal #2: Acquisition
Establish GSA as the premier provider of efficient and effective acquisition solutions across the Federal Government

Strategic Objectives:

  • Design and deliver GSA products and services that yield measurable savings while aligning with customer mission objectives and changing market demand.
  • Make it easier to do business with the Government by simplifying processes and streamlining access for our customers and suppliers.
  • Enhance customer access to qualified small and socio-economic businesses.

GSA provides efficient and effective acquisition services across the Federal Government. To make doing business with the Federal Government easier, GSA consolidated its Multiple Award Schedule (MAS), which is a long-term Government-wide contract with commercial companies that provides access to millions of commercial products and services at fair and reasonable prices. Since the consolidation began, 99 percent of vendors have transitioned to the consolidated MAS and MAS sales continue to grow. As a result, both supplier satisfaction and customer loyalty scores improved in FY 2020. A strong partnership between Government and the private sector helps ensure that customer agencies have access to a robust market of qualified vendors.

GSA strives to provide customers with widespread access to small business, including economically disadvantaged and women-owned small businesses. GSA’s MAS customers continue to work with small businesses at a rate substantially higher than GSA’s target of 33 percent. GSA also met its acquisition goals for contract dollars awarded to small businesses and socio-economic businesses through prime contracting. In August 2020, it was announced GSA received an “A+” from the Small Business Administration (SBA) for the FY 2019 Small Business Procurement Scorecard, making it 10 consecutive years that GSA has earned an “A” or “A+” rating. FY 2020 SBA ratings will be published in Spring 2021.

Table 2: Highlighted Key Performance Indicators for Acquisitions
Key Performance Indicators 2018 Results 2019 Results 2020 Results 2020 Target Status
Multiple Award Schedule (MAS) Sales (in billions)* $31.2 $32.0 $36.6 $32.3 Achieved
Percent of vendors transitioned to new consolidated Multiple Award Schedule (MAS)* n/a n/a 99% 50% Achieved
Customer loyalty scores (10-point scale) 7.5 7.6 7.9 7.6 Achieved
Supplier satisfaction score (5-point scale) 3.69 3.65 3.81 3.70 Achieved
Percent of Multiple Award Schedule (MAS) business volume from small businesses 38.4% 38.8% 37.2% 33.0% Achieved

*KPI is aligned to an FY 2020-2021 Agency Priority Goal.

 

FY 2020–2021 Agency Priority Goal 2: Multiple Award Schedule Reform – Schedules Consolidation

Priority Goal Statement: As part of GSA’s Federal Marketplace strategy to make the Government buying and selling experience easy, efficient, and modern, GSA will consolidate the agency’s 24 Multiple Award Schedules (MAS) into one single Schedule for products, services, and solutions by the end of FY 2021 for more than 12,000 vendors. The single Schedule will have consistent terms and conditions that also provide the opportunity for industry to come to market the way the agencies buy.

Summary of Progress: FAS has made substantial progress toward the Agency Priority Goal of consolidating MAS to a single Schedule. Ninety-nine percent of existing vendors have signed the mass modification, effectively transitioning to the new consolidated Schedule. Through this effort, overall MAS sales continue to grow, with $36.6 billion achieved in FY 2020.

 

Strategic Goal #3: Technology
Improve the way Federal agencies buy, build, and use technology

Strategic Objectives:

  • Lead Government-wide technology modernization initiatives.
  • Drive more efficient and innovative Government procurement of technology services.
  • Lead implementation of technical standards, policies, and strategies.

GSA is making noteworthy progress in leading Government-wide technology modernization initiatives. The Federal Risk and Authorization Management Program (FedRAMP) is one of GSA’s critical technology offerings. FedRAMP-authorized vendors offer cloud services that allow Federal agencies to securely and quickly meet their mission needs. Through FY 2020, GSA exceeded its cumulative performance goal by reaching 193 FedRAMP customer agency system authorizations.

GSA also saw an increase in the percent of major information technology (IT) project spend across the Government with GSA involvement. In FY 2020, GSA was involved in 29 percent, or $2.6 billion, of existing major IT projects where the agency was not previously involved. This represents a meaningful increase from FY 2019 and FY 2018 where 23 percent and 22 percent were respectively achieved.

GSA continues to spearhead other key initiatives, including Enterprise Infrastructure Solutions (EIS), Centers of Excellence (CoEs), and cloud.gov.

  • EIS is the $50 billion, 15-year, best-in-class acquisition vehicle that serves as a one-stop shop for infrastructure modernization for telecommunications and IT. EIS services and solutions include: carrier Ethernet, Voice over Internet Protocol (VoIP), unified communications, cloud services, managed security services, wireless and mobility services, software-defined networking, and Internet Protocol 6 (IPV6).
  • CoEs are established with partner agencies to accelerate IT modernization across the Government, improve the public experience, and increase operational efficiencies. To accomplish these objectives, the IT CoE centralizes top Government technology talent, leverages private-sector best practices, and operates with a teaming mindset to collaborate across Government departments and agencies. Based on a phased approach, the goal is to build capability and then allow agencies to manage the ongoing effort. In FY 2020, GSA established 21 new CoEs in partnership with organizations such as the Department of Labor, Government Accountability Office, National Institutes of Health, NewPay Program Management Office, GSA Information Technology Category, and the Surface Transportation Board. The CoEs continue to be at the forefront of helping agencies initiate programs into enterprise data analytics and artificial intelligence prototypes.
  • Cloud.gov provides agencies with rapid deployment and accelerates the authority to operate assessment for modern web applications. GSA launched the Cloud Information Center to support expanding agency use of cloud solutions and to provide agencies with acquisition guidance, templates, and policy documents to simplify procurement of cloud products and services.

GSA is also providing agencies with information, guidance, and tools that facilitate successful implementation of Federal policy on IT optimization. GSA rapidly supported agencies during the transition to mandatory telework due to COVID-19. GSA’s Identity and Trusted Access division provided assistance to Federal agencies to work through the challenges associated with onboarding and expiring Personal Identity Verification credentials in an environment of maximum telework. This assistance included educating executives on technically feasible solutions, making recommendations to the Office of Management and Budget, and coordinating with FAS and service providers to adapt to the new approaches.

Table 3: Highlighted Key Performance Indicators for Technology
Key Performance Indicators 2018 Results 2019 Results 2020 Results 2020 Target Status
Number of customer agency systems with FedRAMP authorizations (cumulative) 121 159 193 183 Achieved
Percent of Federal Major IT Project spend with GSA involvement 22% 23% 29% 24% Achieved
Centers of Excellence (#) (cumulative) 5 14 35 19 Achieved
Centers of Excellence (# of Interagency Agreements signed) (cumulative) 2 5 17 7 Achieved
Number of CFO Act agencies with updated risk assessments completed utilizing Federal Identity, Credential, and Access Management playbooks and tool (cumulative) n/a n/a 6 6 Achieved

Strategic Goal #4: Shared Services
Design and deliver expanded shared services within GSA and across the Federal Government to improve performance and save taxpayer money

Strategic Objectives:

  • Develop new organizational capabilities to understand customer demand and deliver integrated offerings to support common business processes Government-wide.
  • Promote adoption of shared services by agencies through policy, guidance, and benchmarking.
  • Support the overall mission of GSA by investing in our employees and modeling how we deliver internal support services, while providing guidance across Government.

GSA currently provides a substantial number of shared services across Government, such as Assisted Acquisition Services (AAS), EIS, Travel Services, and Fleet Services. AAS and Travel Services (e.g., City Pair, e-Gov Travel Services, and FedRooms) are well established. AAS is a full-spectrum, cradle-to-grave acquisition project and financial management service provider that agencies can use to guide the procurement and acquisition processes for a broad array of services and products. EIS is growing rapidly as a means for agencies to modernize and realize cost efficiencies in their IT and telecommunications infrastructure.

Fleet management represents an opportunity for growth as a GSA-provided shared service. As part of the Agency Reform Plan, and with a strong commitment to fleet efficiency, GSA completed 11 fleet studies to determine if leasing vehicles from GSA is more cost-effective for participating agencies. These studies were conducted during FY 2018 and FY 2019, involving more than 190,000 vehicles owned by other agencies. In FY 2018 and FY 2019, GSA consolidated more than 3,500 agency-owned vehicles into its leased fleet. In FY 2020, GSA has consolidated an additional 1,597 vehicles, exceeding the annual target, even in light of mandatory telework orders in response to the COVID-19 pandemic. GSA will continue to work with interested agencies in removing administrative barriers that may impede progress toward fleet vehicle consolidation.

GSA continues to make progress toward establishing Government-wide standards for mission support functions following the Federal Integrated Business Framework (FIBF). The FIBF enables the Federal Government to better coordinate and document common business needs across agencies. Business standards are critical to establishing shared solutions and services; once there is cross-agency consensus on standards, the Government can converge on a common solution. In FY 2020, GSA has moved 21 components to the next stage of the FIBF standards development process. With multiple functional areas achieving initial baselines in FY 2020, GSA, in collaboration with the Business Standards Council, focused on agreement on cross-functional, end-to-end business process touchpoints. These help ensure agencies have definitions and organizational buy-in around the connections and hand-offs between functional areas.

The quality of GSA’s internal shared services remains strong and has improved employee satisfaction for the third consecutive year (from 5.16 in FY 2018 to 5.49 in FY 2020). GSA’s employee satisfaction with the services provided by the agency’s administrative functions (IT, Human Resources, Finance, and Acquisition Management) is among the highest for CFO Act agencies and continues to improve each year. FY 2020 accomplishments include earning an “A+” on the Federal Information Technology Acquisition Reform Act scorecard; automating thousands of hours of transactional work in the finance function and across the agency to free up valuable time for higher-value work; improving workforce planning (100 percent of GSA organizations progressed at least one level on the Workforce Planning Maturity Model in FY 2020); and investments in training and technology that allowed GSA to seamlessly transition to a fully virtual workforce when the COVID-19 pandemic began. GSA maintains its position as a resourceful incubator of innovative solutions for shared mission-support services.

Table 4: Highlighted Key Performance Indicators for Shared Services
Key Performance Indicators 2018 Results 2019 Results 2020 Results 2020 Target Status
Number of agency-owned (non-GSA) vehicles consolidated by GSA 1,790 1,805 1,597 1,500 Achieved
Effectiveness of administrative functions as measured by employee satisfaction on a scale of 1 to 7 5.16 5.42 5.49 5.27 Achieved
Competition rate for GSA Acquisitions 82.6% 85.4% 84.2% 80% Achieved
Number of components that have advanced to the next stage of the standards development process as part of the FIBF 5 15 21 12 Achieved
Percent of GSA IT portfolio utilizing cloud technologies 47% 50% 52.9% 52% Achieved
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Last updated: May 13, 2024
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    It provides best-value IT solutions to federal agencies, while strengthening chances in federal contracting for small businesses through subcontracting.

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    • BA61 is for operations, except salaries, cleaning, utilities, etc.
  • The work done to make a structure or system ready for use or to bring a construction or development project to a completed state.

  • Negotiated firm-fixed pricing on airline seats for official government travel. The locked-in ticket prices for the fiscal year save federal agencies time and money. Federal employees enjoy flexibility to change their plans without incurring penalties or additional costs. All negotiated rates have:

    • Flexibility to book one-way, multi-leg, and round-trip tickets
    • Lenient refund policies
    • Ability to adjust or cancel flights at no additional cost
    • Unrestricted time limits on ticketing
    • No advance purchase requirements
    • No blackout periods

    Use the CPP search tool to find current fares.

  • From 5 USC 5701(6), "continental United States" means the several states and the District of Columbia, but does not include Alaska or Hawaii.

  • A space where individuals work independently or co-work collaboratively in a shared office. The work environment is similar to a typical office, usually inclusive of office equipment and amenities. Typical features of co-working facilities include work spaces, wireless internet, communal printer/copier/fax, shared kitchens, restrooms and open seating areas. May also be referred to as a “shared office.”

  • A system that is bought from a commercial vendor to solve a particular problem, as opposed to one that a vendor custom builds.

  • An employee who negotiates and awards contracts with vendors and who has the sole authority to change, alter or modify a contract.

  • An employee whose duties are to develop proper requirements and ensure contractors meet the commitments during contract administration, including the timeliness and delivery of quality goods and services as required by the contract.

  • A request of GSA where a federal agency retains and manages all aspects of the procurement process and is able to work with the selected vendor after award.

  • An SBA program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:

    • Meet all the requirements of the WOSB Federal Contract program
    • Be owned and controlled by one or more women, each with a personal net worth less than $850,000
    • Be owned and controlled by one or more women, each with $450,000 or less in adjusted gross income averaged over the previous three years
    • Be owned and controlled by one or more women, each $6.5 million or less in personal assets

    See Title 13 Part 127 Subpart B of the Code of Federal Regulations for more information.

  • The primary regulation for federal agencies to use when buying supplies and services with funds from Congress.

    Use acquisition.gov to browse FAR parts or subparts or download the full FAR in various formats.

  • The travel and relocation policy for all federal civilian employees and others authorized to travel at government expense.

  • A program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment.

  • A GSA business line that provides safe, reliable, low-cost vehicle solutions for federal agency customers and eligible entities. Offerings include:

    • Vehicle purchasing, leasing and short-term rentals
    • Vehicle disposal
    • Maintenance control and accident management
    • Loss prevention and fuel services
    • A fleet management system with detailed, accurate data
  • A charge card for U.S. government personnel to use when paying for fuel and maintenance of GSA Fleet vehicles. Find out where the Fleet card is accepted, how to use it and more.

  • A Department of Homeland Security program that allows members to use expedited lanes at U.S. airports and when crossing international borders by air, land and sea.

  • A charge card for certain U.S. Government employees to use when buying mission-related supplies or services using simplified acquisition procedures, when applicable, and when the total cost does not exceed micro-purchase thresholds.

  • A charge card for U.S. government personnel to use when paying for reimbursable expenses while on official travel. Visit smartpay.gsa.gov for more.

  • A vehicle used to perform an agency’s mission(s), as authorized by the agency.

  • Pre-competed, multiple-award, indefinite delivery, indefinite quantity contracts that agencies can use to buy total IT solutions more efficiently and economically.

  • A ceremony marking the official start of a new construction project, typically involving driving shovels into ground at the site.

  • An online shopping and ordering system at gsaadvantage.gov that provides access for federal government employees and in some cases, state and local entities, to purchase from thousands of contractors offering millions of supplies and services.

  • An online auction site at gsaauctions.gov that allows the general public to bid on and buy excess federal personal property assets such as:

    • Office equipment
    • Furniture
    • Scientific equipment
    • Heavy machinery
    • Airplanes
    • Vessels
    • Vehicles
  • Real property for which GSA is responsible. It can be either federally owned or leased from a public or private property owner.

  • An SBA program that gives preferential consideration for certain government contracts to business that meet the following eligibility requirements:

    • Be a small business
    • Be at least 51 percent owned and controlled by U.S. citizens, a Community Development Corporation, an agricultural cooperative, a Native Hawaiian organization, or an Indian tribe
    • Have its principal office located in a HUBZone
    • Have at least 35 percent of its employees live in a HUBZone

    See Title 13 Part 126 Subpart B of the Code of Federal Regulations for more information.

  • A type of contract when the quantity of supplies or services, above a specified minimum, the government will require is not known. IDIQs help streamline the contract process and speed service delivery.

  • A fee paid by businesses who are awarded contracts under Multiple Award Schedule to cover GSA’s cost of operating the program. The fee is a fixed percentage of reported sales under MAS contracts that contractors pay within 30 calendar days following the completion of each quarter.

  • A law that provides $3.375 billion for us to:

    • Invest in federal buildings with materials and technologies, making them more efficient, saving taxpayer dollars and creating opportunities for small businesses.
    • Help boost the competitiveness of American manufacturers developing materials.

    This includes $2.15 billion for low embodied carbon materials in construction projects, $975 million to support emerging and sustainable technologies, and $250 million for measures to convert more buildings into High Performance Buildings.

  • An investment in our nation’s infrastructure and competitiveness. The law provides funding for LPOE modernization projects that will create new good-paying jobs, bolster safety and security, and make our economy more resilient to supply chain challenges.

  • A written agreement entered into between two federal agencies, or major organizational units within an agency, which specifies the goods to be furnished or tasks to be accomplished by one agency (the servicing agency) in support of the other (the requesting agency).

  • A facility, also known as a border station, that provides controlled entry into or departure from the United States for persons or materials. It houses the U.S. Customs and Border Protection and other federal inspection agencies responsible for the enforcement of federal laws related to entering into or departing from the U.S.

  • An employee who is responsible for preparing, negotiating, awarding and monitoring compliance of lease agreements.

  • Criteria used to select the technically acceptable proposal with the lowest evaluated price. Solicitations must specify that award will be made on the basis of the lowest evaluated price of proposals meeting or exceeding the acceptability standards for non-cost factors.

  • The rate of reimbursement for driving a privately owned vehicle when your agency authorizes it. Current rates are at gsa.gov/mileage.

  • Long-term governmentwide contracts with commercial firms providing federal, state, and local government buyers access to more than 11 million commercial products and services at volume discount pricing. Also called Schedules or Federal Supply Schedules.

  • The standard federal agencies use to classify business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy.

  • A family of six separate governmentwide multiple award, IDIQ contracts for management and advisory, facilities, technical and engineering, logistics, intelligence services, research and development, environmental, and enterprise solutions.

  • A formal, signed agreement between GSA’s Public Buildings Service and a federal agency for a specific space assignment.

  • Services performed under a contract with a federal agency that include:

    • Cemetery maintenance
    • Electrical systems and energy management control systems
    • Elevator inspection and maintenance
    • Energy management and audit services
    • Fire alarm and fire suppression system maintenance
    • Janitorial
    • Landscaping and snow removal
    • Marine vessel maintenance and repair services
    • Painting
    • Pest control
    • Plumbing or pipe fitting
    • Refrigeration or heating, cooling, and air conditioning
    • Smart buildings
  • The per day rates for the lower 48 continental United States, which federal employees are reimbursed for expenses incurred while on official travel. Per diem includes three allowances:

    • A rate for lodging
    • A rate for meals
    • A rate for incidental expenses
  • An identification card that allows credentialed government personal to access facilities, computers, or information systems. May also be referred to as HSPD-12 card, LincPass, Smart Card, or CAC.

  • Furniture and equipment such as appliances, wall hangings, technological devices, and the relocation expenses for such property.

  • Information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other information that is linked or linkable to a specific individual. Get our agency's privacy policies and practices as they apply to our employees, contractors, and clients.

  • You should only drive a privately owned vehicle for official travel after your agency evaluates the use of:

    • A common carrier
    • A government-furnished vehicle
    • A rental car

    When your agency has determined a POV to be the most advantageous method of transportation, you are authorized reimbursement for mileage and some additional allowances (parking, bridge, road and tunnel fees, etc.).

  • Approvals from GSA’s congressional authorizing committees, the U.S. Senate Committee on Environment and Public Works and the U.S. House Committee on Transportation and Infrastructure, for proposed capital and leasing projects that require funding over an annually established threshold.

  • Region 1 (New England): Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont

    Region 2 (Northeast and Caribbean): Northern New Jersey, New York, Puerto Rico, U.S. Virgin Islands

    Region 3 (Mid-Atlantic): Delaware, parts of Maryland, Southern New Jersey, Pennsylvania, parts of Virginia, West Virginia

    Region 4 (Southeast Sunbelt): Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee

    Region 5 (Great Lakes): Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin

    Region 6 (Heartland): Iowa, Kansas, Missouri, Nebraska

    Region 7 (Greater Southwest): Arkansas, Louisiana, New Mexico, Oklahoma, Texas

    Region 8 (Rocky Mountain): Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming

    Region 9 (Pacific Rim): Arizona, California, Hawaii, Nevada

    Region 10 (Northwest Arctic): Alaska, Idaho, Oregon, Washington

    Region 11 (National Capital): Washington, D.C., area including parts of Maryland and Virginia

  • Formal agreements between GSA and a federal agency customer where GSA agrees to provide goods, services, or both, and the federal agency agrees to reimburse GSA’s direct and indirect costs. The customer portal for RWA information is called eRETA at extportal.pbs.gsa.gov.

  • A document used in negotiated procurements to communicate government requirements to prospective contractors (firms holding Multiple Award Schedule contracts) and to solicit proposals (offers) from them.

  • A document used to communicate government requirements, but which do not solicit binding offers. Quotations submitted in response are not offers. The Multiple Award Schedule order is the offer, and then the contractor can do something to show acceptance, like ordering supplies or contacting subcontractors.

  • An SBA program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:

    • Be a small business
    • Be at least 51% owned and controlled by one or more service-disabled veterans
    • Have one or more service-disabled veterans manage day-to-day operations and also make long-term decisions
    • Eligible veterans must have a service-connected disability
    • Permanently and totally disabled veterans who are unable to manage the daily business operations of their business may still qualify if their spouse or appointed, permanent caregiver is assisting in that management

    See Title 13 Part 128 Subpart B of the Code of Federal Regulations for more information.

  • An SBA designation for businesses that meet size standards set for each NAICS code. Most manufacturing companies with 500 employees or fewer, and most non-manufacturing businesses with average annual receipts under $7.5 million, will qualify as a small business.

    See Title 13 Part 121.201 of the Code of Federal Regulations for more information.

  • To improve and stimulate small business utilization, we award contracts to businesses that are owned and controlled by socially and economically disadvantaged individuals. We have contracting assistance for:

    • 8(a) Business Development contractors
    • Historically underutilized business zone
    • Service-disabled, veteran-owned small businesses
    • Small businesses
    • Small disadvantaged businesses
    • Veteran-owned small businesses
    • Women-owned small businesses
  • A Small Business Administration program that gives preferential consideration for certain government contracts to business that meet the following eligibility requirements:

    • Be a small business
    • The firm must be 51% or more owned and controlled by one or more disadvantaged persons
    • The disadvantaged person or persons must be socially disadvantaged and economically disadvantaged

    See Title 13 Section 124.1001 of the Code of Federal Regulations for more information.

  • The basis for the lease negotiation process, which becomes part of the lease. SFOs include the information necessary to enable prospective offerors to prepare proposals. See SFO minimum requirements.

  • Specific supply and service subcategories within our Multiple Award Schedule. For the Information Technology Category, a SIN might be new equipment or cloud services.

  • An online system at sam.gov, which the U.S. Government uses to consolidate acquisition and award systems for use by contractors wishing to do business with the federal government. Formerly known as FBO.gov, all contracting opportunities valued over $25,000 are posted at sam.gov.

  • When you use a government purchase card, such as the "GSA SmartPay" travel card for business travel, your lodging and rental car costs may be exempt from state sales tax. Individually billed account travel cards are not tax exempt in all states. Search for exemption status, forms and important information.

  • The finishes and fixtures federal agency tenants select that take a space from a shell condition to a finished, usable condition and compliant with all applicable building codes and standards.

  • A statute that applies to all Multiple Award Schedule contracts, unless otherwise stated in the solicitation or contract, which requires contractors to sell to the U.S. Government only products that are manufactured or “substantially transformed” in the U.S. or a TAA-designated country.

  • Vendors report transactional data — information generated when the government purchases goods or services from a vendor — to help us make federal government buying more effective.

    See our TDR page for which SINs are eligible and which line-item data to submit.

  • A unique number required to do business with the federal government.

  • An indicator of how efficiently a federal agency is currently using space, it is traditionally calculated by dividing the usable square feet of the space, by the number of personnel who occupy the space.

  • A Small Business Administration program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:

    • Be a small business, as defined by the size standard corresponding to any NAICS code listed in the business’s SAM profile
    • Have no less than 51% of the business owned and controlled by one or more veterans
    • For those veterans who are permanently and totally disabled and unable to manage the daily business operations of their business, their business may still qualify if their spouse or appointed, permanent caregiver is assisting in that management

    Get a full list of eligibility requirements.

  • A governmentwide acquisition contract exclusively for service-disabled veteran-owned small businesses to sell IT services such as:

    • Data management
    • Information and communications technology
    • IT operations and maintenance
    • IT security
    • Software development
    • Systems design
    • New and emerging technologies
  • The amount of solid waste, such as trash or garbage, construction and demolition waste, and hazardous waste, that is reused, recycled or composted instead of being put in a landfill or burned.

  • A GSA program designed to promote recycling and reuse of solid waste.

  • A Small Business Administration program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:

    • Be a small business
    • Be at least 51% owned and controlled by women who are U.S. citizens
    • Have women manage day-to-day operations who also make long-term decisions

    See Title 13 Part 127 Subpart B of the Code of Federal Regulations for more information.