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GSA Logo U.S. General Services Administration
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  • Per diem lookup
Buy through us
Explore buy through us
Category management
Government property for sale or lease
Personal property (tangible goods)
Real property (real estate and buildings) for public use
Real property sales
Vehicle sales
Products and services
Human capital
Industrial products and services
Office management
Professional services
Security and protection
Transportation and logistics services
Purchasing programs
Assisted acquisition
Commercial platforms
Federal strategic sourcing initiative
Fleet management
HCaTS and HCaTS SB
OASIS and OASIS SB
Requisition programs
State and local programs
Emergency acquisition basic ordering agreements
Shared services
Payroll services
Support services for CABs
Sell to government
Explore sell to government
Step 1: Learn about government contracting
Ways you can sell to government
How to access contract opportunities
Conduct market research
Step 2: Compete for a contract
Register your business
Certify as a small business
Become a schedule holder
Market your business
Research active solicitations
Respond to a solicitation
What to expect during the award process
Step 3: Manage your contract
Comply with contractual requirements
Handle contract modifications
Monitor past performance evaluations
Real estate
Explore real estate
Design and construction
3D-4D building information modeling
Computer-aided design standards
Engineering
Project management information system
Prospectus thresholds
Facilities management
Security
Tenant services
Water quality management
Our properties
Owned and leased properties
Regional buildings
Renting property
Real estate services
Leasing resources
Real property disposal
Reimbursable services (RWA)
For businesses seeking opportunities
For workers in federal buildings
Voice of the customer
Workplace optimization
Commercial coworking
Federal coworking
Space Match
Explore historic buildings
Policy and regulations
Explore policy and regulations
Acquisition management policy
Aviation management policy
Information technology policy
Real property management policy
Relocation management policy
Travel management policy
Vehicle management policy
Regulations
Federal acquisition regulations
Federal management regulations
Federal travel regulations
Small business
Explore small business
Small business goals
Register your business
Explore business models
Research the federal market
Subcontracting and other partnerships
Forecast of contracting opportunities
Small business resources
Small business contacts
Small business events
Videos
Travel
Explore travel
Plan a trip
Per diem rates
Transportation (airfare rates, POV rates, etc.)
Lodging
Travel charge card
Travel and lodging services
E-gov travel service (ETS)
Rideshare
Travel category schedule
Federal travel regulation
Technology
Explore technology
Build websites and digital services
Purchasing programs
Cloud computing services
Cybersecurity products and services
Governmentwide acquisition contracts
MAS information technology
USAccess
Government initiatives
Artificial Intelligence
Cybersecurity
Emerging citizen technology
FedRAMP
Federal identity, credentials, and access management
Robotic process automation community
Technology modernization fund
Training
About us
Explore about us
Background and history
Overview
Mission and strategic goals
Role in presidential transitions
Careers
Get an internship
Launch your career
Elevate your professional career
Discover special hiring paths
Resources and related links
Events and training
Events, training, and request a speaker
Our training programs
Newsroom
Agency blog
Congressional testimony
GSA does that podcast
News releases
Speeches
Videos
Organization
Leadership directory
Federal Acquisition Service
Public Buildings Service
Staff offices
Regions
Region 1 | New England
Region 2 | Northeast and Caribbean
Region 3 | Mid-Atlantic
Region 4 | Southeast Sunbelt
Region 5 | Great Lakes
Region 6 | Heartland
Region 7 | Greater Southwest
Region 8 | Rocky Mountain
Region 9 | Pacific Rim
Region 10 | Northwest/Arctic
Region 11 | National Capital Region
Contact us
  1. Home
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  6. 2020 Agency Financial Report
  7. How GSA Benefits the Public

How GSA Benefits the Public

Laptop with virtual meeting gallery on screen

The year 2020 has been defined by the impact and challenges associated with the novel coronavirus and the global COVID-19 pandemic. In spite of these challenges, the U.S. General Services Administration (GSA) continued to advance its mission — delivering inventive, cost-effective, and collaborative solutions in real estate, acquisition, technology, and mission support services to the Government while saving the American taxpayer money.

GSA’s mission support role means that our work touches the entire Federal Government as well as some State, Tribal, and local governments. GSA’s important role in helping other agencies deliver on their missions, required us to quickly adapt our operations so that our partners could continue to provide essential services to the public. Because of GSA’s commitment to innovation and agility, and our continued adoption of modern business practices over time, we were able to quickly pivot to maximum telework in March, and have remained a mostly remote workforce ever since — with only about 4 percent of the workforce reporting to facilities on any given day. This has allowed GSA to change internal processes and procedures, meet new, unprecedented business demands, and maintain our commitment to providing better solutions and services for the American people, all of which are guided by our primary goals:

  • Saving taxpayer money through better management of Federal real estate;
  • Establishing GSA as the premier provider of efficient and effective acquisition solutions across the Federal Government;
  • Improving the way Federal agencies buy, build, and use technology; and
  • Designing and delivering expanded shared services within GSA and across the Federal Government to improve performance and save taxpayer money

GSA benefits the public through its leadership in:

  • Real Estate
  • Acquisition
  • Technology Modernization
  • Small and Disadvantaged Business Utilization
  • Supporting the President’s Management Agenda
  • Enhancing Customer Experience

Real Estate

Throughout the 50 States, 5 territories, and the District of Columbia, GSA manages the Federal Government’s real property inventory. Our real estate portfolio is one of the largest and most diversified in the Nation. We provide oversight of more than 370 million rentable square feet in 8,800 assets, including over 400 historic owned properties.

GSA provides value for the taxpayer by improving how owned and leased space is used and how leases are negotiated. We also provide high-quality facility and workspace solutions to more than 60 Federal agencies, dispose of excess or unneeded Federal properties, and promote the adoption of innovative workplace solutions and technologies.

Moreover, the Public Buildings Services’ Lease Cost Avoidance initiative, introduced three years ago, GSA avoided more than $3.5 billion in full-term lease costs from FY 2018 through FY 2020. Furthermore, over 70 percent of the value of the expiring lease portfolio was replaced in FY 2020, an improvement of more than 30 percent over the past three years.

Acquisition

We believe our people, systems, supplies, processes, and technology all work together to drive progress, save money, and help the Nation realize the benefits of our long-term and strategic investments.

GSA leverages the collective buying power of the Federal Government to acquire more than $75 billion in goods and services in support of agency customers. At the same time, GSA’s acquisition teams focus on reducing contract duplication, which allows customer agencies to more effectively use their resources to fulfill their missions. For example, category management is a Government-wide initiative, managed by the Office of Management and Budget (OMB) and supported by GSA, which allows the Government to buy smarter by segmenting its spend into groups of related products or services, enabling consolidation and efficiency. Since its 2014 launch, the category management program has saved the Federal Government approximately $40 billion.

Our Federal Marketplace Strategy (FMP) is another facet of our acquisitions strategy and is designed to create a seamless, people-centric buying and selling experience. In support of FMP, GSA consolidated 24 multiple award contract schedules into a single contract vehicle that provides consistent terms and conditions and simplifies the procurement process for buyers (agencies) and sellers (industry).

On October 1, 2019, GSA took a giant step forward in online leasing with the deployment of its Requirement Specific Acquisition Platform (RSAP). The implementation of RSAP aligns with GSA’s strategic goals to leverage our purchasing power in the most cost-effective manner and to improve our internal operations through the use of technology. This new platform will save taxpayers money by minimizing the cost of leasing to both the private sector and the Federal Government.

Technology Modernization

GSA operates the IT Modernization Centers of Excellence to help agencies improve the public’s experience with Government by obtaining and sharing technology applications, platforms, and processes to make agencies’ services more accessible, efficient, and effective.

The Federal Risk and Authorization Management Program (FedRAMP) is another example of how GSA is leading Government-wide technology modernization initiatives. FedRAMP enables the Federal Government to accelerate the adoption of cloud technology by creating transparent security standards and processes for security authorizations that are leveraged on a Government-wide scale.

GSA spearheads other key initiatives including the Enterprise Infrastructure Solutions (EIS) program and cloud.gov. The EIS acquisition vehicle serves as a one-stop shop for Federal agencies to obtain infrastructure modernization for telecommunications and information technology. Through cloud. gov’s server infrastructure management, GSA offers a fast way for Federal agencies to host and update websites and other applications thus allowing agencies to focus on developing mission-critical applications.

GSA is also implementing measures to protect citizens’ data within the IT solutions we make available to our customer agencies. By implementing comprehensive cybersecurity and supply chain risk management practices, programs, and policies, GSA is working with private sector suppliers to ensure the integrity and security of our Nation’s IT infrastructure.

Small and Disadvantaged Business Utilization

GSA has a long-standing commitment to supporting and advising our Nation’s small business community. For their benefit, we expanded our outreach to include urgently needed virtual town halls and training seminars, which informed and educated thousands of small businesses about the Federal procurement process and how to engage with the Federal Government. In addition, we support the Forecast of Contracting Opportunities tool, which is a Nationwide resource providing small business owners access to upcoming Federal contracting opportunities.

Supporting the President’s Management Agenda

GSA’s internal successes have led to our agency being tapped to co-lead two very important Government-wide initiatives. The first, Cross-Agency Goal 5: Sharing Quality Services, prioritizes the design and delivery of expanded shared services within GSA and across the Federal Government to continue to improve performance and save taxpayer money. GSA was named the Quality Service Management Office for Civilian HR Transaction Services, which includes compensation management, work schedule and leave management. We are currently in the early planning stage of bringing technical expertise and business solutions to the Government that allow our partners to leverage their collective buying power, and drive commonality while ensuring that the momentum comes from agency partners.

GSA has also focused significant efforts to shift time, effort, and funding from low-value to high-value work, in support of Cross-Agency Priority Goal 6: Shifting From Low-Value to High-Value Work. Through the elimination of unnecessary processes, the optimization and streamlining of tasks, and workload automation through robotic process automation (RPA) and the Eliminate, Optimize, Automate (EOA) initiative, GSA has made noteworthy progress. Two years into our RPA journey, we have developed and deployed more than 70 RPA applications across multiple business functions. These applications tackle tasks as diverse as modifying contracts, reconciling leases, and providing status updates to prospective employees and they allow GSA to reclaim more than 240,000 work hours every year. Through EOA, GSA has identified nearly 650,000 hours of workload reduction opportunities and created more than 400,000 hours of capacity across GSA support functions. GSA’s strong success supporting agency partners led to the creation of the Federal RPA and Artificial Intelligence communities of practice, which share best practices and lessons learned across Government.

These efforts provide a foundational direction for the Federal Government as a whole, creating an environment that continues to produce cutting-edge tools for the benefit of the American people.

Enhancing Customer Experience

From our earliest days, we have worked to simplify and improve the customer experience, and to ensure Government customer agencies receive access to emerging technologies and innovative offerings as soon as possible.

Through an agency-wide customer experience management platform, we are consolidating related efforts across the agency, reducing duplication, and creating a streamlined experience for feedback providers. Managed by our Office of Customer Experience, the platform makes it easier to collect, access, and analyze customer feedback data, revealing how GSA can better support customers. We will align operations to meet customer needs, thus supporting GSA’s mission by helping customers get access to the right resources and services at the right time.

Nearly 100 million times in FY 2020, GSA connected people with trustworthy Government information through USA.gov, the official website for the Federal Government, and its sister site, in Spanish, USA.gov/Es

Since it began almost 50 years ago, USAGov has proven itself as a reliable resource through changing times, offering the Nation official and trusted guidance. Recently, USAGov implemented a bilingual Interactive Voice Response to help as call center inquiries increased more than 60 percent related to COVID-19. The program created self-service options and reduced wait times to speak to an agent and the need for agent assistance.

At all levels, GSA prides itself on providing innovative technology, workplace solutions, and acquisition expertise to meet the evolving needs of its agency customers, stakeholders, and U.S. citizens.

Our passion is delivering effective customer solutions and creating long-term value for the Federal Government. We remain mission-focused and look forward to continuing to deliver value and savings and providing innovative technology, real estate, acquisition, and shared services across the Federal Government.

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Last updated: Jun 23, 2025
Top
    • Overview
    • 2020 Agency Financial Report
      • About this report
      • Frequently Asked Questions
      • Letter from the Administrator
      • How GSA Benefits the Public
      • Management’s Discussion and Analysis
      • Financial Section
      • Other Information
    • 2021 Agency Financial Report
    • 2022 Agency Financial Report
    • 2023 Agency Financial Report
    • 2024 Agency Financial Report

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