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Thank you for learning more about ETSNext, the next iteration of an end-to-end travel and expense service. If your question is not answered below please reach out to us at ETSNext@gsa.gov. For the latest updates, check the ETSNext Industry Community page on Interact.
The E-Gov Travel Service is a mandatory solution used by over 124 civilian agencies.
All task orders for the current ETS2 contract end in June 2027.
ETSNext is the next generation of the E-Gov Travel Service program, replacing E-Gov Travel Service 2. ETSNext will utilize a single vendor to deliver a travel and expense shared service. The current ETS2 contract and all task orders, used by over 124 civilian agencies, will expire June 3, 2027. All agencies must fully transition to the new ETSNext Shared Service by February 2027 to allow adequate time for ETS2 contract closeout by June 3, 2027.
ETSNext
ETS2
ETSNext will be a single award governmentwide travel & expense technology managed service purchased and managed by GSA. The ETSNext vendor will provide travel & expense managed technology services for online booking, authorization, and voucher and expense management.
ETS2 is a governmentwide travel and expense, and technology service, with two providers /master contracts (59 task orders), awarded to CWTSato Travel, Inc. and SAP Concur Technologies, Inc. Management of these contracts was distributed between GSA and each task order agency. The master contracts included end-to-end travel & expense services for online booking, authorization, voucher, travel agency services, and ancillary services.
Each agency will sign an interagency agreement with GSA to access the ETSNext Shared Service. A service access fee will be automatically added to each authorization and voucher and agencies will be invoiced monthly.
Each agency awarded a task order to one of the ETS2 master contract providers. Agencies currently pay the vendor through a fee automatically added to each authorization and voucher, using either an individually billed account or centrally billed account credit card.
Agencies will separately award Travel Management Company services. GSA assisted acquisition support is available, as needed.
Travel Management Company services were included, or were contracted separately as agencies preferred.
GSA will manage the ETSNext contract and oversee governance of centralized configuration management to support the travel & expense business standards, developed with the Office of Shared Solutions and Performance Improvement and approved by OMB in 2022.
Each ETS2 implementation was highly configured and customized to meet agency-unique requirements, policies, and financial system interface needs. Agencies are responsible for task order administration and all system configurations, testing, and system administration.
ETSNext Shared Service will include a fully documented Financial System application programming interface (API) that leverages financial management and travel & expense data standards to support individual agency FM interfaces.
ETS2 vendors designed custom FM interfaces with each customer agency.
GSA will sponsor agencies for the primary authorization to operate. Agencies will leverage GSA's ATO. Agencies will be responsible for agency-specific security controls.
GSA issued a FISMA ATO. Agencies are responsible for agency managed security controls facilitated through the application.
Custom features, approved by ETSNext governance, will be made available to all agencies.
Agencies pay when custom features are needed. Other agencies are unable to leverage these features, even if they have similar needs.
Key milestones that have enabled common requirements:
Travel and Expense (T&E) Business Standards which follow the processes established by OSSPI and OMB guidance in OMB Memorandum M-19-16 Centralized Mission Support Capabilities for the Federal Government were approved by OMB in 2020.
ETS was designated as a Shared Service in 2022.
Governmentwide T&E standards streamline agency policy and processes and provide clarity to vendors with a consolidated set of requirements to meet government travel and expense needs.
The T&E Business standards will be used as the basis for ETSNext requirements.
With ETSNext, agencies will separately contract for travel management company services, choosing from qualified vendors on the GSA Multiple Award Schedule or may elect to receive help from the GSA assisted acquisition team. Benefits of agencies selecting and managing TMC performance:
Agencies can provide direct feedback to the TMC and receive travel agent services more tailored to their mission.
More innovative travel services.
Increased small-business set asides, which supports small business spending to meet government requirements.
Optimizes cost savings for TMC fees (ticketing fees) and motivates traveler behavior to online bookings.
Directly aligns with Governmentwide Category Management goals of Spend Under Management, increased cost avoidance, and no contract duplication by utilizing a contract that supports small business.
Our market research shows that a centralized approach will make it more feasible to implement features that improve user experience and reduce administrative burden, including:
Mobile usability
Duty of Care
Constructed Cost Comparisons
Intuitive user experience to reduce time and increase policy compliance
Better integration with credit cards to speed up expense reporting
Yes, civilian agencies, as defined in the Federal Travel Regulation per FTR 301-50.3, are required to use ETS. This includes all the Chief Financial Officer act agencies, except for the Department of Defense FTR 301-1.1.
HR system integrations will be easier for agencies to implement with a standard API. This will allow for automation of profile changes and deactivations including role changes within approval routing lists. For agencies who are not ready to integrate with their HR system, ETSNext will continue to support flat file imports used with ETS2.
Note: this content is only accessible to those with PIV cards.
The ETSNext Capability & Unique Needs Virtual Workshops Landing Page provides access to the repository for all the agency meetings information. It has moved to a new location at community.connect.gov.
ETSNext is committed to transitioning all agencies by Q2 FY 2027. If extenuating circumstances arise that prevent an agency from transitioning on time, GSA has the option to unilaterally extend the ETS2 master contract one time up to six months beyond the Jun. 3, 2027 expiration date. A master contract extension would allow agency task order holders to unilaterally extend their task order to match the length of the master contract extension, limited to six months. At this time GSA does not plan to extend the contract beyond the target expiration date.
Activity
Target date
Request for Information #1
Dec. 9, 2021
RFI #2
Dec. 9, 2022
Draft Request for Proposal
Jun. 23, 2023
RFP released
Oct. 20, 2023
Anticipated travel & expense vendor award
Q1 FY 2025
Onboarding early adoption agencies
No later than 12 months after award
Remaining agencies will onboard in phases
FY 2025 - FY 2027
Agency onboarding complete
February 2027
End of ETS2 contract
June 2027
As a government leader in shared solutions and performance improvement, GSA seeks to improve the efficiency and effectiveness of governmentwide mission support services, including travel. A shared service model for ETSNext will improve performance, customer experience, and reduce administrative burden. Further, travel is recognized as a shared service solution in OMB Memo 19-13: Category Management: Making Smarter Use of Common Contract Solutions and Practices. For additional information on governmentwide shared services, see ussm.gsa.gov.
ETSNext will be a governmentwide travel & expense shared service. As a shared service provider, GSA will take on the roles of:
Service Strategy: Reducing duplicative customizations and configurations through a common governance framework that advises and prioritizes enhancements and opportunities for innovation.
Service Delivery: Oversight and quality assurance for operating and controlling the technology managed services and travel management company integration in an efficient and effective manner, achieving key outcomes in customer and user satisfaction, and continuous improvement and secure travel and expense services.
Service Management: Centrally managed and integrated project, tracking customer and vendor activities, reporting progress, mitigating risks, and communicating with all stakeholders in a transparent and coordinated approach.
ETSNext will be configured to support the travel & expense business standards which agencies have developed as part of the cross-agency standards development process, Federal Integrated Business Framework (FIBF). GSA met with agencies during the market research phase to understand agency-specific ETS2 capabilities and desired enhancements. With ETSNext, agencies will have various opportunities to participate in continuous improvement, including user group workshops, user experience testing of new features and releases, participation in satisfaction surveys, and in a change control board and governance process to prioritize service improvements.
Agencies will sign interagency agreements with GSA to document terms and pricing. ETSNext will support the use of G-Invoicing wherever possible and in alignment with Department of Treasury guidance. The ETSNext service access fee will be automatically added to each voucher. The service access fee will be a flat rate for all agencies and will cover travel & expense vendor cost and ETS operating costs. ETSNext fees will not be finalized until after award, but fees are anticipated to be in line with ETS2 fees, which include TMC costs. Under ETSNext TMC services will be purchased separately by agencies. Total trip fees could increase approximately 20% to 30% over the life of the contract.
Agencies will need to reconfigure existing ETS2 Financial Management (FM) system integrations to ETSNext. GSA has published draft interface specifications with the ETSNext RFP, and will provide additional details once the ETSNext contract is awarded. Agencies are responsible for the development and maintenance of their integration to ETSNext. Over the next several months agencies will need to:
Establish a team of functional and technical subject matter experts
Review ETSNext FM documents (available on Connect.gov Note: PIV Card required - contact etsnext@gsa.gov if you need assistance)
Analyze existing ETS2 FM interfaces and to validate current needs, and identify any gaps
Determine interface approach and scope and estimate development effort
Work with your agency’s FM Systems team to ensure resources will be available when needed
ETSNext travel & expense solution will be provided as a cloud-based Software as a Service. Federal regulations require SaaS solutions to obtain FedRAMP authorization to operate. If an awardee doesn’t already have a FedRAMP ATO, GSA will assess the SaaS solution according to GSA’s Moderate Impact SaaS (MiSaaS) [PDF - 995 KB] process. If the system meets the MiSaaS security requirements, GSA will issue a MiSaaS ATO for up to 12 months while GSA acts as the initial agency partner for the awardee to obtain a FedRAMP moderate ATO for the Cloud Service Offering CSO. As described in FedRAMP's Reuse Quick Guide, OMB Circular A-130 requires agencies to individually authorize operation of an information system and to explicitly accept the risk. Each agency that wishes to use the CSO will conduct its own risk review of the authorization package and grant its own ATO or authorization to use. Agencies leveraging the CSO will be responsible for documenting their customer responsible security controls (as defined in the CSO security authorization package) according to their own agency security policies.
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Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense.
Traveler reimbursement is based on the location of the work activities and not the accommodations,
unless lodging is not available at the work activity, then the agency may authorize the rate where
lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely
surrounded by, the corporate limits of the key city, including independent entities located within
those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely
surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties,
including independent entities located within the boundaries of the key city and the listed counties
(unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is
located partially within more than one city or county boundary, the applicable per diem rate for the
entire installation or facility is the higher of the rates which apply to the cities and / or counties,
even though part(s) of such activities may be located outside the defined per diem locality.