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Initially launched in 2018, GSA’s Eliminate, Optimize, Automate initiative was created to support the President’s Management Agenda CAP Goal 6: shifting from low-value to high-value work.
What began as a 100-day robotic process automation, or RPA challenge in the Office of the Chief Financial Officer quickly expanded across the agency. Following its significant success, the EOA approach was adopted agencywide. Since its inception, the EOA team has delivered over 200 solutions, saving an estimated 2.1 million hours and generating $147 million in labor value.
We are expanding this proven efficiency strategy through the government-wide EOA initiative. The goal is to standardize process improvement, optimization, and automation to drive operational excellence, modernize operations, and enhance service delivery across all federal agencies. This initiative works to eliminate redundant work, streamline mission processes, and increase the use of automation technologies for greater effectiveness and efficiency and supports the President’s Management Agenda goal to leverage technology to deliver faster, more secure services
EOA offers strategic advisory and implementation support, guiding agencies through identifying opportunities, assessing needs, designing and developing solutions, and deploying and supporting these improvements. Success is measured by key metrics, including:
Ultimately, EOA supports the President’s broader goals of modernization, shared services, and innovation, positioning agencies as models of continuous improvement and efficiency in public service.
We help agencies start and scale EOA programs by:
Our approach enhances traditional process improvement by emphasizing automation and technology as key drivers for efficiency and modernization. EOA is an evolution of traditional process improvement, incorporating a stronger focus on automation, technology, and data to drive more significant and transformative changes.
Key differences include:
By embracing EOA principles, agencies can achieve significant benefits across several key areas.
This effort directly supports broader government-wide efforts to modernize, streamline, and eliminate waste. By eliminating redundant or low-value tasks, optimizing workflows, and automating repetitive processes, agencies can be more productive, reduce administrative burdens, and free up resources to focus on core mission activities. This aligns with strategic goals outlined by the President and other key policy directives aimed at improving the overall effectiveness of the federal government.
Implementing these initiatives leads to real cost savings for taxpayers. Agencies can spend less by reducing inefficiencies, minimizing manual work, and using resources wisely. These savings can then be reinvested in other critical programs and services or used to reduce taxes. This ensures taxpayer dollars are used responsibly.
This initiative can significantly improve how citizens experience government services. Faster processing, fewer errors, less paperwork, and user-friendly online platforms make it easier for you to access information and services. Automation allows government employees to focus on achieving results rather than manual tasks. Ultimately, this leads to a government that is efficient and responsive to your needs.
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration