GO.gov - Federal Travel & Expense Solution

We have launched GO.gov, the next generation of the E-Gov Travel Service program. It’s available now for early adopters, with broader rollout continuing through 2027. All civilian agencies are required to use GO.gov. This new model delivers a streamlined and secure enterprise-wide travel and expense management shared service.

We awarded a 15-year contract to IBM to provide a travel and expense technology-managed service for the next generation of the E-Gov Travel Service, GO.gov. The award information is posted on SAM.gov.

What’s different with GO.gov?

The GO.gov platform consolidates travel booking and travel expense systems into one platform, unlike ETS2, which has two providers and individual agency management. It standardizes and streamlines operational processes, reduces manual tasks, and eliminates redundancies in civilian government employee travel.

A single enterprise-wide shared service is an industry best practice, proven to drive efficiency, promote compliance, and establish uniform processes across the enterprise. Our approach to GO.gov includes:

• Centralized management: We manage GO.gov using a commercial solution that includes travel planning, authorization, booking, vouchering, auditing, and reporting. It further consolidates the Service Desk, system administration, and travel and expense reporting capabilities.
• Compliance and standardization: GO.gov aligns agencies with federal travel and expense standards, enabling shared use across civilian agencies while reducing costly customizations and improving efficiency and usability.
• Continuous improvement: GO.gov was designed with continuous improvement at the forefront of service delivery. The managed service provider, IBM, is one of the largest global corporations with direct, proven experience implementing solutions.
• User experience: GO.gov features new tools that reduce task completion time and helps travelers make federally compliant travel choices.
• Strengthened security: The GO.gov travel and expense system is a cloud-based service called Software as a Service. GO.gov’s platform will undergo FedRAMP approval, implement critical system security controls, and maintain high security standards to protect traveler data and payment information.

Key dates

More information

Agency travel managers can find more transition planning resources on Connect.gov (PIV card required). For further questions contact us at GOgov@gsa.gov.

Please note the Department of Defense, the legislative branch, and the District of Columbia government are exempt from using GO.gov.