As a contractor, potential contractor or individual, you may use the inquiry form to submit your GSA procurement complaint. We will respond promptly, help you to resolve your concerns, or connect you to the right resource.
We intervene to de-escalate and facilitate the resolution of complaints. We gather evidence from you and internal GSA teams to recommend solutions. To find out more about how we foster healthy and productive relationships with industry, visit Office of the Procurement Ombudsman.
We also serve as the GSA task-order and delivery-order ombudsman to review and resolve complaints from contractors concerning task and delivery order actions taken by GSA.
Complaints regarding task and delivery order actions of other agencies using GSA contract vehicles must be directed to the ordering agency’s task-order and delivery-order ombudsman as designated in your contract per FAR 52.216-32, Alternate I(d).
How to get started
1. Determine if your concern is related to a Multiple Award Schedule (MAS) issue.
If it is, please contact the MAS Liaison (masliaison@gsa.gov). The MAS Liaison serves as the primary point of contact for all external stakeholder inquiries related to MAS contracts, mediating issues and developing responses through coordination with the MAS PMO, the MAS Contracting Officer, FAS’s Office of Policy and Compliance, and MAS Acquisition Centers.
2. If your concern is not related to a MAS issue, submit your complaint to the Office of the Procurement Ombudsman.
Report your complaint or submit a question about a GSA procurement or acquisition policy/practice and we will work with you to find a resolution or direct you to the appropriate office.
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Limitations of the Office of the Procurement Ombudsman
We cannot
- Address internal human resource matters
- Address matters relating to the task and delivery order actions of other agencies using GSA contract vehicles
- Address matters already in litigation or under formal dispute, protest, or investigation
- Delay any statutory, regulatory, or other GSA deadlines
- Give legal advice, make legal decisions, or serve as a formal office of legal notice for GSA
- Overturn a contracting officer’s decision
Unsolicited proposals
To contribute ideas on improving how GSA delivers on its mission, review the requirements and send unsolicited proposals to our special request inbox (spe.request@gsa.gov).
Capability statements
Send your capability statements to the GSA Small Business Technical Advisor for your region.
Resources
Please contact gsaombudsman@gsa.gov for questions or feedback.
U.S. General Services Administration