Facility Operations provides program policy, guidance and technical support for the national custodial program and the national operations and maintenance program.
National Custodial Specification
We use the National Custodial Specification [PDF - 1 MB] to contract for custodial services in GSA-owned facilities. These services include: cleaning, window washing, trash, waste and recycling management, grounds and landscaping maintenance, Integrated Pest Management services, and snow and ice removal.
Use the space change tool [XLSX - 77 KB] to calculate vacant or backfill space.
National Operations and Maintenance (O&M) Specification and Consolidated Services
Operations and maintenance includes services such as Heating Ventilation and Air-Conditioning, elevators, escalators, fire safety, roof, structure, energy, electric, switch gear, painting, plumbing, and carpentry.
The National O&M Specification [PDF - 1023 KB] pertains to services in the following areas: repairs, preventive maintenance, tours, water treatment, equipment inventory requirements, required contractor’s reports, safety and environmental management, fire protection and life safety equipment, boiler/pressure vessel operation and inspection standards, hazardous materials.
Our contracted workforce must adhere to the GSA Preventative Maintenance Guide [PDF - 15 MB] (and change log [XLSX - 37 KB]) to extend the life of GSA-controlled buildings, equipment, and systems.
Consolidated Services
These performance work statements (PWSs) contain requirements for O&M, Custodial, and Vertical Transport Services all under one contract.
Supporting documents and exhibits
Each of the following are referenced in the PWS. Contractors can use the templates as a form to be completed and updated as annotated. Exhibits 3 and 5, the NCMMS Audit Tool, and the Quality Assurance Surveillance Plan are used by the Contracting Officer’s Representative to help grade contractor performance and by the contractor as a standard of reference for performance. The contractor may use exhibit 4 as an aid when pricing construction work for GSA.
U.S. General Services Administration