eRETA user account request process

Follow the steps below to obtain access to eRETA. There are two application processes depending upon if your agency allows access to Google Forms. 

Request an eRETA account using Google Forms

If your agency allows access to Google Forms, complete the following steps.

1. Find the agency bureau code

   For each organization that you will need to access in eRETA, select the agency bureau code from the eRETA Agency Bureau Codes [XLSX - 65 KB].

2. Request a user account

   Fill out the eRETA User Account Request Form, removing any leading zeros from each agency bureau code and, if more than one code, separating them with spaces.

3. Submit the form

   Submit the form, receive an email with a copy of your request, and forward the email to your supervisor.

4. Get supervisor approval

   Ask your supervisor to forward the copy of your request to eRETA@gsa.gov with the following statement: “As the applicant’s supervisor, I approve this request for eRETA access.”

5. Finalize your account

   Finish setting up your account by following the instructions found in the welcome email sent to the email address provided on the request form.

Request an eRETA account using Microsoft Excel

If your agency blocks access to Google Forms, complete the steps below.

1. Find the agency bureau codes

   For each organization that you will need to access in eRETA, select the agency bureau code from the eRETA Agency Bureau Codes [XLSX - 96 KB].

2. Request a user account in Excel

   Download and fill out the eRETA User Account Request Form [XLSX - 74 KB] in Excel.

3. Send the completed form to your supervisor

4. Get supervisor approval

   Ask your supervisor to forward the completed eRETA User Account Request Form to eRETA@gsa.gov with the following statement: “As the applicant’s supervisor, I approve this request for eRETA access.”

5. Finalize your account

   Finish setting up your account by following the instructions found in the welcome email sent to the email address provided on the request form.

Gain access

Please allow up to 3 business days to gain access after the application is submitted. If you experience any issues or have additional questions about the application process, contact eRETA@gsa.gov.

Avoid sign-in issues

To avoid sign-in issues, only use extportal.pbs.gsa.gov as your browser’s eRETA bookmark. Bookmarking any other link may result in difficulties accessing the PBS external Portal where eRETA is located.