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We will make federal services more people-centered to improve lives and service delivery, focusing on key life moments such as retirement, disaster recovery, transitioning from military to civilian life, early childhood for low-income families, and financial crises.
Sub-commitment
US0125.0
Description
The federal government commits to continuing implementation of Executive Order 14058. In 2023, specific implementation projects will be selected by agency leaders and shared on Performance.gov with appropriate measures of success. The federal government commits to continuing implementation of Executive Order 14058.
Agency and subagency
Executive Office of the President
OMB / The Office of Performance and Personnel Management
Status
Complete
Progress update:
The Administration and Federal agencies remain committed to driving Life Experiences and projects forward to reach the milestones and deliverables that build towards target outcomes for the American public.
At the end of FY23, the Office of Management and Budget published new content from the Life Experiences and projects.
The content updates include revised language and structure to the Design phase project measures section to outline project measures, approaches, and status.
Evidence: Life experiences and projects | Project milestones
The Federal government remains committed to transforming customer experience and service delivery. Associated efforts are updated on quarterly atPerformance.gov CX.
In March 2023, the Administration shared a point-by-point update on each of the individual agency commitments in Section 4 of the EO.
Further, in January 2023, the Administration shared the results of all 5 Life Experience Discovery sprints, culminating in the announcement of nine projects based in priority customer pain points in March 2023. Read the fact sheet, Biden-Harris Administration Launches Nine Life Experience Projects to Streamline Service Delivery for the American People.
Most recently, in June 2023, the Administration shared milestones and deliverables for each of the nine projects, as well as two additional projects.
Thirty-five high impact service providers deliver key services like food assistance, trademark registration, and homeownership information. HISPs publish capacity assessments and action plans online for transparency.
Sub-commitment
US0126.0
Description
The federal government commits to continuing to take steps to improve service delivery by HISPs.
Agency and subagency
Executive Office of the PresidentOMB / The Office of Performance and Personnel Management
Status
Complete
Progress update:
The federal government remains committed to transforming customer experience and service delivery, and tracking associated progress at Performance.gov CX.
For more information on specific individual high impact service provider work and progress, learn more at Performance.gov High Impact Service Providers.
Since the release of NAP 5, the team has created new “trust” dashboards for all high impact service providers, accessible via the links below; these dashboards (to be updated quarterly) provide insight into each HISP’s progress on Performance.gov Trust in Major Government and Performance.gov Data.
Evidence: Performance.gov High Impact Service Providers | Performance.gov Trust in Major Government | Performance.gov Data
The federal government remains committed to transforming customer experience and service delivery and tracks associated progress at Performance.gov CX. For specific individual high impact service provider progress, you can learn more at Performance.gov High Impact Service Providers.
Since the release of NAP 5, the team has created a new “trust” dashboard for all high impact service providers.
This dashboard will be updated quarterly.
Federal agencies’ duty is to reduce public burdens under the Paperwork Reduction Act, focusing on underserved communities. Agencies must assess and address all burdens, including paperwork, informational costs, and psychological stress.
Description
Over the coming year, the Office of Management and Budget commits to supporting federal agencies in both of these steps, including by developing and sharing burden assessment and reduction tools and resources with Federal agencies and through the review of paperwork requests under the Paperwork Reduction Act.
Agency and Subagency
Executive Office of the President
OMB/The Office of Performance and Personnel Management
Status
Complete
Progress update:
In December of 2023, a Subcommittee of the National Science and Technology Council released a report outlining areas where further work by agencies and academic researchers could improve benefit-cost analysis. That report specifically noted areas of further research related to reducing administrative burden that would improve agency analysis in this space.
In January 2024, OMB released a call for information on agencies’ efforts to support Paperwork Reduction Act (PRA) goals, including accomplishments and planned initiatives to reduce burden on the program. This data call for the FY 2023 Information Collection Budget will form the basis for this year’s report on agency efforts to reduce administrative burdens.
OMB has also continued to review paperwork requests under the Paperwork Reduction Act with an eye towards reducing administrative burdens.
Evidence: Report on Advancing the Frontiers of Benefit-Cost Analysis [PDF] | Data call for 2023 ICB [PDF]
During the NAP 5 publishing period (December 2022), OMB released a memo providing strategies for reducing administrative burden in public benefit and service programs [PDF] . The memo contains examples of progress made in reducing burden to the public in programs like the Emergency Rental Assistance program and Unemployment Insurance Navigator program.
In May 2023, OMB released a memo with a call for information on agencies’ efforts to support Paperwork Reduction Act goals [PDF], including accomplishments and planned initiatives to reduce burden on the program.
In July 2023, OMB released a report summarizing progress implementing the burden reduction initiative [PDF].
Description
The Administration also commits to applying a bur- den-reducing lens to implementation of major initiatives, as it did with the implementation of the application for student loan debt relief launched in October 2022.
Agency and Subagency
Executive Office of the President
OMB / The Office of Performance and Personnel Management
Status
Complete
Progress update:
IRS modernization efforts have put reducing administrative burden at the forefront, including through the development of the Direct File pilot (a free, voluntary IRS-run electronic filing system) and its efforts to digitize a wide range of IRS forms.
USDA announced in January that most farm loan borrowers will be able to make payments to their direct loans online through the Pay My Loan feature on farmers.gov.
Evidence: IRS Direct File pilot | IRS paperless processing initiative | Announcement that farm loan borrowers can make payments online
On July 10th, 2023, the Administration released a report summarizing the progress across the Federal government to identify and reduce burdens that individuals, families, and small businesses face every day when interacting with government programs. This new report provides concrete actions agencies have taken, such as:
Other examples can be found in the burden reduction full report [PDF].
Description
The Administration will engage with civil society to identify high-priority programs to target for administrative burden reduction efforts, including engagement through the U.S. Department of Justice’s Legal Aid Interagency Roundtable, as further outlined in the Equal Justice Under the Law section below.
Agency and Subagency
Executive Office of the President
OMB / The Office of Performance and Personnel Management
Status
Complete
Progress update:
In CY 2023, the Legal Aid Interagency Roundtable dedicated its work to Access to Justice in Federal Administrative Proceedings. The final report by LAIR examines the challenges that people face in accessing federal administrative proceedings, which are crucial for obtaining public benefits and rights, and proposes two strategies to improve them: simplifying the forms, processes, and language of the proceedings, and increasing the availability of legal assistance by lawyers and nonlawyers. The report includes numerous strategies and initiatives agencies have committed to in response to the report. OMB continues to participate in LAIR, including attending a January 2024 Access to Justice Research and Federal Agencies Workshop focused on expanding collaboration between researchers, data scientists, and the access to justice policy community.
During the interagency regulatory review of a proposed Social Security Administration regulation, OMB hosted a meeting with stakeholders where stakeholders identified additional ways in which the agency could simplify a set of highly-complex payment rules for low-income, disabled individuals who receive Supplemental Security Income and live with friends or family. In August and September, 2023, SSA published proposed rules which specifically highlight the agency’s objective of reducing administrative burdens on both beneficiaries and agency personnel while improving the overall administration of the SSI program.
Through separate listening sessions hosted as a part of SSA’s commitments in the 2022 Legal Aid Interagency Roundtable Report, SSA hosted two listening sessions (attended by OMB) with legal aid providers to understand additional burdens facing stakeholders and beneficiaries. Among the topics at these sessions were the burdens associated with SSA’s requirement to report on 15 years’ worth of work history for new disability beneficiary applicants and the burdens associated with navigating the overpayment waiver and recovery process. In September 2023 SSA published a proposed rule to reduce the work history reporting requirements to five years. In the fall of 2023 SSA also released a simplified version of the overpayment waiver form and has committed to additional burden reduction initiatives related to overpayment recovery and waivers.
Evidence:
During the NAP 5 publishing period (December 2022), the Legal Aid Interagency Roundtable convened to discuss strategies and next steps related to burden reduction for the public [PDF]. Results, and examples of progress and initiatives slated for future development are noted throughout the report.
Additionally, the Open Government Working Group is hosting a public engagement session in 2023 where high-priority programs can be identified by civil society stakeholders.
Over 90 federal agencies have developed and publicly shared equity action plans to ensure transparency and accountability. The federal government will continue supporting agencies in executing their equity action plans.
Sub-commitment
US0128.0
Description
Over the next year, the federal government will continue to support agencies as they implement their equity action plans.
Agency and subagency
Executive Office of the President
OMB/The Office of Performance and Personnel Management
Status
Complete
Progress update:
OMB continues to support agencies on the implementation of the second Equity Executive Order (Executive Order 14091), which further instituted process and accountability for agency equity work.
Progress related to the implementation of equity action plans can be found at Performance.gov Equity.
Additionally, in February 2024, the White House released a report detailing implementation of the equity action plans [PDF].
Lastly, OMB continues to post all equity action plans and equity-related guidance at Performance.gov Equity.
Evidence:
The Office of Management and Budget continues to support agencies on the implementation of the now second Equity Executive Order, which further institutes process and accountability for agency equity work.
The FY 2024 President’s Budget included proposals for equity-advancing efforts based in agency equity action plans.
We will collaborate with civil society and experts in scenario planning and speculative fiction to create a challenge and prize competition. This initiative aims to engage diverse public participation to better define and imagine future challenges and opportunities.
Sub-commitment
US0129.0
Description
The General Services Administration will work with civil society and experts in scenario planning and speculative fiction to develop a challenge and prize competition that will engage diverse and inclusive public participation to better define and imagine emerging challenges, opportunities, and possibilities for our shared future.
Agency and subagency
General Services Administration
Federal Acquisition Service / Technology Transformation Services
Status
Complete
Progress update: GSA researched and engaged with experts who had background in speculative fiction and scenario planning initiatives for public benefit. While we reached the initial structure and design of a challenge, even creating a tentative schedule and a feedback form, GSA was unable to secure broader interest from potential partners and stakeholders for the effort.
Progress update:
The GSA Technology Transformation Services met with relevant stakeholders internal and external to government as input into a possible pilot to develop a challenge and prize competition that will engage diverse and inclusive public participation to better define and imagine emerging challenges, opportunities, and possibilities.
Evidence:
None.
Progress update:
The GSA Technology Transformation Services met with relevant stakeholders internal and external to government as input into a possible pilot to develop a challenge and prize competition that will engage diverse and inclusive public participation to better define and imagine emerging challenges, opportunities, and possibilities.
Evidence:
None.
GSA has begun research and engagement with experts who have background in speculative fiction and scenario planning initiatives for public benefit. The structure and design of the challenge are in early stages of development and GSA is working toward broader outreach to potential partners and stakeholders.
A feedback form was provided on the website for this commitment so interested parties could express their interest, provide feedback, and be notified of major developments.
A general overview of the commitment and a tentative schedule was discussed during the July 12th engagement session.
U.S. General Services Administration