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Follow this job aid to learn how to submit or respond to a Phire help desk ticket in HR Links when you encounter an issue in the system.
Select the Help Desk Home tile.
Select Create Issue to create a Phire help desk ticket.
Select the magnifying glass icon and select Domain ID SSGSA when the pop up window opens.
Select the Add button.
Input the details of your issue within the help desk ticket. Enter the following details in HR Links:
Select Submit. The Phire ticket will be submitted for review by the vendor. You have successfully submitted a Phire ticket in HR Links. Your Phire ticket will be assigned a ticket number. You will receive an email from HR Links with details of your Phire ticket submission.
Select the Help Desk Home tile.
Select View Issues to respond or update a phire ticket.
Select your Phire ticket to update.
Select the yellow scroll icon to view updates on your Phire ticket and see response from the vendor. Add additional comments in the open text box and Post or select Ok to close.
Add any comments in the text box and select note type from the drop down menu. Select Post.
Select Ok to close out of updating the Phire ticket.
Click Apply and then Click Ok. You have now successfully updated your ticket.
U.S. General Services Administration