Take the FY24 GSA Customer Survey
Our annual GSA Customer Survey gathers feedback from government partners to help us improve your experience. In 2023, you offered praise for our product and service quality, customer service, and overall value. You also shared valuable feedback on how we can simplify your buying experience.
Learn about changes we’re making for you
Here are a few of the initiatives we’re working on to improve the buying experience based on your feedback:
IT category website improvements
We’re making our IT category websites easier to use. Our goal is to make your online journey smoother. We’re here to ensure you get a top-notch digital experience every time you visit our sites.
Fleet system modernization
We’re replacing 19 systems with one streamlined online tool to make fleet management clearer and simpler. GSAFleet.gov is all about making your fleet management experience better, including reporting, account management, inventory and recall management, and acquisition. Your time is precious, and we’re here to help you save it.
Multiple Award Schedule updates
We’re refreshing our web and user resources to make navigating our MAS program easier. With these updates, finding and getting what you need will be quicker and easier, reducing confusion and saving you time.
Assisted Acquisition Services
We’re making it easier for you to do business with our Assisted Acquisition Services by delivering a consistent customer experience, and through regular email communications in fiscal year 2024, we will ensure customers are aware and engaged in changes and enhancements to our Assisted Services Information System, or ASSIST.
Thank you in advance for your support. If you have any questions, contact surveys@research.gsa.gov.