What is Direct Client Support?
Direct Client Support offers an increased level of support for high-value, strategic clients conducting direct-buy activities against GSA contract vehicles. DCS customizes support to enhance client operations by embedding GSA acquisition personnel at client locations to assist with the execution of GSA solutions. We are strategically placed, with the right skill-set, ensuring a successful partnership.
Potential DCS staff responsibilities include contracting functions and acquisition life-cycle operations, including:
- Acquisition planning and strategy development
- Contract specialist support through all phases of the acquisition lifecycle
- Procurement and business analyst functions
- Researching acquisition issues and providing solution recommendations
- Providing tailored and specialized acquisition training
- Assisting clients with streamlining the acquisition process
DCSD Leadership
| Name/Email | Role/ Location | Phone |
|---|
| Eddie Mills | Director Direct Client Support Division, Professional Services and Human Capital Categories | 256-759-0546 |
| Jessica Pate | Branch Chief, Direct Client Support Division, Professional Services and Human Capital Categories | 256-316-1552 |
Direct Client Support Division Careers
At the Direct Client Support Division, you’ll be part of a team driven by providing quality support and expertise to some of GSA’s most valuable clients. You’ll deliver actionable contracting execution and guidance, providing meaningful impact to our federal clients.
Our clients have included: Army Contracting Command (ACC), Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid (CMS), Department of Energy (DOE), Food and Drug Administration (FDA), and the Missile Defense Agency (MDA).
Learn more about the Direct Client Support Division (DCSD) team and their work by visiting DCSD Meet Our Team.
DCSD Frequently Asked Questions
What does DCSD do?
- Advice
- Acquisition planning
- Solutions development
- Execution
- Contract execution during all phases of the acquisition life-cycle
- Planning, Competition, Evaluation, Administration
- Guidance
- Day-to-day guidance on GSA processes and procedures
- Assist with process improvements in client operations
- Relationships
- Strategic relationships at all levels of the client organization
- Provide subject matter expertise to assist in decision making
What’s it like to work for DCSD?
- GSA has consistently been named in the top five best places to work among mid-sized federal agencies!
- GSA ranked #1 in Transparency out of all the agencies in the mid-sized category
- In the same category, GSA ranked #2 in Effective Leadership of Senior Leaders; Pay Satisfaction; Teamwork; Innovation; Agency Performance; Customer Service; and Equity
- And, of 432 sub-components surveyed across government, many of ours were represented in the top 100, led by OCFO, OGP, and OHRM in the top 20
- DCS is proud to announce that we have consistently earned top employee satisfaction scores! In 2024, we had a 100% employee engagement score!