Sign in to access eRETA
Sign in to the PBS portal to access the eRETA system and manage your work with RS.
Learn how to request an account.
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The Reimbursable Service Program, or RS, helps federal and non-federal tenants of GSA-controlled office space to complete projects and access services that are beyond what is covered by rent. After identifying your needs, we scope, estimate, and execute the project/service for you. Examples of support work include: renovations, repairs, alterations, and utility/cleaning services. Learn more about RS’s practices and policies.
You submit a Work Request, or WR, to identify a project or service need. The WR becomes a Reimbursable Work Authorization, or RWA, after you have worked with GSA to finalize all requirements, and both parties have signed. An RWA is a formal agreement between you and us where we provide goods and/or services and you reimburse us for the indirect and direct costs.
The process is different for federal and non-federal customers.
Sign in to the PBS Portal, access eRETA, and submit a WR identifying the need for project/service.
We’ll assign a project manager to you. Work with them to develop requirements and estimates. Learn more about working with RWAs.
Enter required billing and accounting information into eRETA and send for potential acceptance.
Once we’ve accepted the RWA, sign it. We’ll countersign and then execute the work for you. You’ll receive bills for the cost of services rendered plus applicable GSA fees. Learn more about billing and payments.
Contact your Regional RWA Manager.
They’ll route you to the appropriate project manager with whom you’ll work to develop requirements for your project or requested service.
Once you have fully developed your requirements, you’ll complete the RWA Form 2957 [PDF - 665 KB] and send it to the same Regional RWA Manager.
We have compiled training and help resources to support your submission and management of RWAs. Top items are:
We also have staff available to help you. Please find the right option for your needs on our contact us page.
RS is a program of the GSA Public Buildings Service.