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| Use case | Intended purpose and expected benefits | Stage of development | Rights or safety impact? |
|---|---|---|---|
| Solicitation review tool | The SRT intakes SAM.gov data for all ICT solicitations. The system then compiles the data into a database to be used by machine learning algorithms. The first of these is a natural language processing model that determines if a solicitation contains compliance language. If a solicitation does not have compliance language, then it is marked as non-compliant. Each agency is asked to review their data and validate the SRT predictions. GSA also conducts random manual reviews monthly. | Implementation and assessment | Neither |
| Acquisition analytics | Takes detailed data on transactions and classifies each transaction within the governmentwide category management taxonomy. | Implementation and assessment | Neither |
| City Pairs Program ticket forecast and scenario analysis tools | Takes segment-level City Pair Program air travel purchase data and creates near-term forecasts for the current and upcoming fiscal year by month and at various levels of granularity including DOD versus civilian, agency, and region. | Implementation and assessment | Neither |
| Category taxonomy classifier | Classification of obligation transactions in to GWAS subcategories when the existing FPDS coding scheme, PSC/NAICS, is insufficient for positive classification of a transaction. | Implementation and assessment | Neither |
| CPRM contract breach forecast | Applies obligation forecasting to ITC contracts to provide situational awareness of risk of contract ceiling breach. | Implementation and assessment | Neither |
| Category taxonomy refinement using NLP | Uses token extraction from product descriptions to more accurately shape intended markets for PSCs. | Retired | Neither |
| Key KPI forecasts for GWCM | Takes monthly historical data for underlying components used to calculate KPIs, and creates near-term forecasts for the upcoming fiscal year. Pilot effort focuses on total agency and category spend — the denominator in multiple KPIs. If the pilot program is successful, the same methodology can be extended to other KPIs. | Retired | Neither |
| Enterprise Brain | A document repository by Tanjo (tanjo.ai) that leverages AI to improve document discovery. | Retired | Neither |
| AWS CAPTCHA solver | Part of a project to automate actions in AWS console using Selenium. We developed an AI model that can solve AWS CAPTCHA so our automated system won’t be blocked for being detected as a bot. The model is used in an AWS Lambda that uses a headless Selenium driver. The model was trained from scratch using Tensorflow. We have discussed making a more general form of this solution that could be applied to other AI and ML problems. | Initiated | Neither |
| ServiceNow generic ticket classification | We are building a model to take generic Service Now tickets and classify them so that they can be automatically re-routed to the correct team that handles these types of tickets. The process of re-routing generic tickets is currently done manually, so the model will allow us to automate it. The initial model will target the top five most common ticket types. | Initiated | Neither |
| ServiceNow virtual agent (Curie) | Virtual agent that uses ML to provide predictive results for chat entries. A natural language chatbot (virtual assistant), we named Curie, as part of a multi-model customer service experience for employee’s IT service requests leveraging knowledge-based articles. | Initiated | Neither |
| G-REX AI document classification | Office of Leasing and IT Modernization partnered in a pilot program to test the feasibility of using artificial intelligence and machine learning using the AWS cloud service from FAS to classify PDF documents emailed into G-REX. The pilot built the pipeline to train individual document types that are typically uploaded in PDF format. It was successful at illustrating how time could be saved by completing this project in production, improving accuracy of document type assignment. The pilot utilized AWS FAS service, which would require additional funding. Appian announced they will provide the functionality as an out of the box feature in late 2024 or early 2025, to be able to scan PDF document types if G-REX can move to the cloud. The cloud assessment is ongoing as of submission of the need. This was an approved FY 2023 need. | Initiated | Neither |
| Contract acquisition lifecycle intelligence | CALI tool is an automated machine learning evaluation tool built to streamline the evaluation of vendor proposals against the solicitation requirements to support the source selection process. CALI is offered by Octo Consulting as infrastructure as a service, or IaaS, and is implemented and hosted within Amazon Web Services public cloud US East and US West regions. Once the contracting officer has received vendor proposals for a solicitation and is ready to perform the evaluation process, the CO will initiate evaluation by sending solicitation documents along with all associated vendor proposal documents to Bizagi’s source selection module, which will pass all documents to CALI. CALI will process the documents, associated metadata and begin analyzing the proposals in four key areas: format compliance, forms validation, reps and certs compliance, and requirements compliance. The designated evaluation members can review the evaluation results in CALI and submit finalized evaluation results back to source selection in Bizagi. CALI is currently being trained with sample data from the EULAs under the Multiple Award Schedule program. | Retired | Neither |
| Survey comment ham/spam tester | The website USA.gov receives a lot of survey comments. We seek a way to determine which comments are worth the time of analysts to read and which are not. | Retired | Neither |
| Classifying qualitative data with Medallia | USA.gov has a lot of customer-driven qualitative data that we would like classified into topics: survey comments from multiple surveys, web chat transcripts, contact center agent case notes, and search box queries. We want to know what the topics of the text chunks are about. This is very challenging because of the massive diversity of USA.gov covered content and topics. Medallia offers natural language processing in which users can create rules based on words and their relationships with other words to tag qualitative data with our topics, such as passports, tax refunds, and more. We are focusing on this. Medallia also uses AI to do classifying on its own. However, we have not derived value from this functionality and therefore do not use it. | Acquisition and/or development | Neither |
| Elastic machine learning threat detection | Use AI to further analyze security logs and alert on anomalous data patterns for a human SOC analyst to review. The goal is for a human and AI partnership that can more effectively and quickly search through the data. | Acquisition and/or development | Neither |
| Elastic machine learning threat detection, phase 2 | Leverage an LLM that has been given access to our security logs, to provide a more efficient search and discovery tool for SOC analysts. The benefit would be helping the SOC analyst find records of interest and associated logs more quickly. It will also analyze logs automatically and suggest records of interest. | Initiated | Neither |
| Document workflow and intelligent data capture and extraction | GSA is driving towards a more accurate and scalable document workflow platform. GSA seeks to intelligently capture, classify, and transfer critical data from unstructured and structured documents, namely PDF files, to the right process, workflow, or decision engine. | Retired | Neither |
| OAS Kudos chatbot | The Office of Administrative Services would like to utilize a ChatBot to easily capture employee peer to peer recognitions. The OAS Kudos Chatbot leverages Natural Language Processing, inherent to Google Dialogflow, to facilitate a conversation between the AI software and the end user. This allows the chatbot to interpret and apply branching logic to what the user enters into the chat window. | Retired | Neither |
| NCMMS AI chatbot | Provide inline tech support for NCMMS and IBM Maximo via a chatbot. This is an off-the-shelf product that provides natural language-driven, contextual help using Maximo. | Initiated | Neither |
| Login.gov | The purpose of Login.gov’s identity verification service is to establish a link between the claimed identity and the subject creating a user account. The facial matching AI component of this service provides enhanced controls to protect users from identity fraud and the government from fraudulent access. The benefit to the user is to provide a fast, convenient way to prove their identity remotely and protect the public from identity theft. The benefit to the government is that government partners may use this tool to verify the identities of people accessing government websites in a remote, unattended session and protect Government systems from fraudulent access. | Implementation and assessment | Rights-impacting |
| Gemini for Workspace | The purpose of the Gemini for Workspace pilot study is to evaluate how advanced AI capabilities can enhance productivity, collaboration, and efficiency within GSA. Over a 90-day period, 200 users will interact with Gemini to assess its functionality and impact on daily operations. The system offers intelligent assistance for tasks like drafting documents and composing emails, enhances communication through smart scheduling and automated meeting summaries, provides data analysis and insights from large datasets, and automates routine administrative tasks to reduce manual workloads. All features available with Gemini Enterprise feature set will be made available within the test profile instance for pilot users. These features aim to help users accomplish productivity tasks more quickly and accurately, and purport to increase productivity across the agency. Enhanced communication tools are designed to facilitate better teamwork and coordination among staff, while access to advanced analytics could support data-driven decision-making. By automating routine tasks, employees can focus on higher-value activities, contributing further to operational efficiency and innovation. Access to the latest Gemini models can also support code development and debugging practices previously identified in earlier studies. The pilot will help us understand user engagement with AI tools and assess the practical benefits of integrating Gemini into the Google workspace. Users will only be permitted to use the features for non-sensitive use cases that involve public information and datasets. | Acquisition and/or development | Neither |
| QBIQ test fit layouts pilot | The purpose of the QBIQ pilot is to test the capabilities to rapidly test-fit spaces in consideration to evaluate whether AI can sufficiently be used to speed up vetting of space to fit requirements as well as utilize visualizations as a communication bridging tool with tenant agencies | Acquisition and/or development | Neither |
Questions? Email us at caio@gsa.gov.
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2022 and 09/30/2025.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
An SBA program that helps provide a level playing field for small businesses owned by socially and economically disadvantaged people or entities that meet the following eligibility requirements:
See Title 13 Part 124 of the Code of Federal Regulations for more information.
A multiple-award IDIQ governmentwide acquisition contract offering complete and flexible IT solutions worldwide. A best-in-class GWAC and preferred governmentwide solution, Alliant 2 offers:
It provides best-value IT solutions to federal agencies, while strengthening chances in federal contracting for small businesses through subcontracting.
An agreement established by a government buyer with a Multiple Award Schedule contractor to fill repetitive needs for supplies or services.
Types of funds to use on specific expenses.
The work done to make a structure or system ready for use or to bring a construction or development project to a completed state.
Negotiated firm-fixed pricing on airline seats for official government travel. The locked-in ticket prices for the fiscal year save federal agencies time and money. Federal employees enjoy flexibility to change their plans without incurring penalties or additional costs. All negotiated rates have:
Use the CPP search tool to find current fares.
From 5 USC 5701(6), "continental United States" means the several states and the District of Columbia, but does not include Alaska or Hawaii.
A space where individuals work independently or co-work collaboratively in a shared office. The work environment is similar to a typical office, usually inclusive of office equipment and amenities. Typical features of co-working facilities include work spaces, wireless internet, communal printer/copier/fax, shared kitchens, restrooms and open seating areas. May also be referred to as a “shared office.”
A system that is bought from a commercial vendor to solve a particular problem, as opposed to one that a vendor custom builds.
An employee who negotiates and awards contracts with vendors and who has the sole authority to change, alter or modify a contract.
An employee whose duties are to develop proper requirements and ensure contractors meet the commitments during contract administration, including the timeliness and delivery of quality goods and services as required by the contract.
A request of GSA where a federal agency retains and manages all aspects of the procurement process and is able to work with the selected vendor after award.
An SBA program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
See Title 13 Part 127 Subpart B of the Code of Federal Regulations for more information.
The primary regulation for federal agencies to use when buying supplies and services with funds from Congress.
Use acquisition.gov to browse FAR parts or subparts or download the full FAR in various formats.
The travel and relocation policy for all federal civilian employees and others authorized to travel at government expense.
A program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment.
A GSA business line that provides safe, reliable, low-cost vehicle solutions for federal agency customers and eligible entities. Offerings include:
A charge card for U.S. government personnel to use when paying for fuel and maintenance of GSA Fleet vehicles. Find out where the Fleet card is accepted, how to use it and more.
A Department of Homeland Security program that allows members to use expedited lanes at U.S. airports and when crossing international borders by air, land and sea.
A charge card for certain U.S. Government employees to use when buying mission-related supplies or services using simplified acquisition procedures, when applicable, and when the total cost does not exceed micro-purchase thresholds.
A charge card for U.S. government personnel to use when paying for reimbursable expenses while on official travel. Visit smartpay.gsa.gov for more.
A vehicle used to perform an agency’s mission(s), as authorized by the agency.
A pre-competed, multiple-award, indefinite delivery, indefinite quantity contract that agencies can use to buy total IT solutions more efficiently and economically.
A ceremony marking the official start of a new construction project, typically involving driving shovels into ground at the site.
An online shopping and ordering system at gsaadvantage.gov that provides access for federal government employees and in some cases, state and local entities, to purchase from thousands of contractors offering millions of supplies and services.
An online auction site at gsaauctions.gov that allows the general public to bid on and buy excess federal personal property assets such as:
Real property for which GSA is responsible. It can be either federally owned or leased from a public or private property owner.
An SBA program that gives preferential consideration for certain government contracts to business that meet the following eligibility requirements:
See Title 13 Part 126 Subpart B of the Code of Federal Regulations for more information.
A type of contract when the quantity of supplies or services, above a specified minimum, the government will require is not known. IDIQs help streamline the contract process and speed service delivery.
A fee paid by businesses who are awarded contracts under Multiple Award Schedule to cover GSA’s cost of operating the program. The fee is a fixed percentage of reported sales under MAS contracts that contractors pay within 30 calendar days following the completion of each quarter.
A law that provides $3.375 billion for us to:
This includes $2.15 billion for low embodied carbon materials in construction projects, $975 million to support emerging and sustainable technologies, and $250 million for measures to convert more buildings into High Performance Buildings.
An investment in our nation’s infrastructure and competitiveness. The law provides funding for LPOE modernization projects that will create new good-paying jobs, bolster safety and security, and make our economy more resilient to supply chain challenges.
A written agreement entered into between two federal agencies, or major organizational units within an agency, which specifies the goods to be furnished or tasks to be accomplished by one agency (the servicing agency) in support of the other (the requesting agency).
A facility, also known as a border station, that provides controlled entry into or departure from the United States for persons or materials. It houses the U.S. Customs and Border Protection and other federal inspection agencies responsible for the enforcement of federal laws related to entering into or departing from the U.S.
An employee who is responsible for preparing, negotiating, awarding and monitoring compliance of lease agreements.
Criteria used to select the technically acceptable proposal with the lowest evaluated price. Solicitations must specify that award will be made on the basis of the lowest evaluated price of proposals meeting or exceeding the acceptability standards for non-cost factors.
The rate of reimbursement for driving a privately owned vehicle when your agency authorizes it. Current rates are at gsa.gov/mileage.
Long-term governmentwide contracts with commercial firms providing federal, state, and local government buyers access to more than 11 million commercial products and services at volume discount pricing. Also called Schedules or Federal Supply Schedules.
The standard federal agencies use to classify business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy.
A family of six separate governmentwide multiple award, IDIQ contracts for management and advisory, facilities, technical and engineering, logistics, intelligence services, research and development, environmental, and enterprise solutions.
A formal, signed agreement between GSA’s Public Buildings Service and a federal agency for a specific space assignment.
Services performed under a contract with a federal agency that include:
The per day rates for the lower 48 continental United States, which federal employees are reimbursed for expenses incurred while on official travel. Per diem includes three allowances:
An identification card that allows credentialed government personal to access facilities, computers, or information systems. May also be referred to as HSPD-12 card, LincPass, Smart Card, or CAC.
Furniture and equipment such as appliances, wall hangings, technological devices, and the relocation expenses for such property.
Information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other information that is linked or linkable to a specific individual. Get our agency's privacy policies and practices as they apply to our employees, contractors, and clients.
You should only drive a privately owned vehicle for official travel after your agency evaluates the use of:
When your agency has determined a POV to be the most advantageous method of transportation, you are authorized reimbursement for mileage and some additional allowances (parking, bridge, road and tunnel fees, etc.).
Approvals from GSA’s congressional authorizing committees, the U.S. Senate Committee on Environment and Public Works and the U.S. House Committee on Transportation and Infrastructure, for proposed capital and leasing projects that require funding over an annually established threshold.
Region 1 (New England): Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
Region 2 (Northeast and Caribbean): Northern New Jersey, New York, Puerto Rico, U.S. Virgin Islands
Region 3 (Mid-Atlantic): Delaware, parts of Maryland, Southern New Jersey, Pennsylvania, parts of Virginia, West Virginia
Region 4 (Southeast Sunbelt): Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
Region 5 (Great Lakes): Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
Region 6 (Heartland): Iowa, Kansas, Missouri, Nebraska
Region 7 (Greater Southwest): Arkansas, Louisiana, New Mexico, Oklahoma, Texas
Region 8 (Rocky Mountain): Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
Region 9 (Pacific Rim): Arizona, California, Hawaii, Nevada
Region 10 (Northwest Arctic): Alaska, Idaho, Oregon, Washington
Region 11 (National Capital): Washington, D.C., area including parts of Maryland and Virginia
Formal agreements between GSA and a federal agency customer where GSA agrees to provide goods, services, or both, and the federal agency agrees to reimburse GSA’s direct and indirect costs. The customer portal for RWA information is called eRETA at extportal.pbs.gsa.gov.
A document used in negotiated procurements to communicate government requirements to prospective contractors (firms holding Multiple Award Schedule contracts) and to solicit proposals (offers) from them.
A document used to communicate government requirements, but which do not solicit binding offers. Quotations submitted in response are not offers. The Multiple Award Schedule order is the offer, and then the contractor can do something to show acceptance, like ordering supplies or contacting subcontractors.
An SBA program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
See Title 13 Part 128 Subpart B of the Code of Federal Regulations for more information.
An SBA designation for businesses that meet size standards set for each NAICS code. Most manufacturing companies with 500 employees or fewer, and most non-manufacturing businesses with average annual receipts under $7.5 million, will qualify as a small business.
See Title 13 Part 121.201 of the Code of Federal Regulations for more information.
To improve and stimulate small business utilization, we award contracts to businesses that are owned and controlled by socially and economically disadvantaged individuals. We have contracting assistance for:
A Small Business Administration program that gives preferential consideration for certain government contracts to business that meet the following eligibility requirements:
See Title 13 Section 124.1001 of the Code of Federal Regulations for more information.
The basis for the lease negotiation process, which becomes part of the lease. SFOs include the information necessary to enable prospective offerors to prepare proposals. See SFO minimum requirements.
Specific supply and service subcategories within our Multiple Award Schedule. For the Information Technology Category, a SIN might be new equipment or cloud services.
An online system at sam.gov, which the U.S. Government uses to consolidate acquisition and award systems for use by contractors wishing to do business with the federal government. Formerly known as FBO.gov, all contracting opportunities valued over $25,000 are posted at sam.gov.
When you use a government purchase card, such as the "GSA SmartPay" travel card for business travel, your lodging and rental car costs may be exempt from state sales tax. Individually billed account travel cards are not tax exempt in all states. Search for exemption status, forms and important information.
The finishes and fixtures federal agency tenants select that take a space from a shell condition to a finished, usable condition and compliant with all applicable building codes and standards.
A statute that applies to all Multiple Award Schedule contracts, unless otherwise stated in the solicitation or contract, which requires contractors to sell to the U.S. Government only products that are manufactured or “substantially transformed” in the U.S. or a TAA-designated country.
Vendors report transactional data — information generated when the government purchases goods or services from a vendor — to help us make federal government buying more effective.
See our TDR page for which SINs are eligible and which line-item data to submit.
A unique number required to do business with the federal government.
An indicator of how efficiently a federal agency is currently using space, it is traditionally calculated by dividing the usable square feet of the space, by the number of personnel who occupy the space.
A Small Business Administration program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
A governmentwide acquisition contract exclusively for service-disabled veteran-owned small businesses to sell IT services such as:
The amount of solid waste, such as trash or garbage, construction and demolition waste, and hazardous waste, that is reused, recycled or composted instead of being put in a landfill or burned.
A GSA program designed to promote recycling and reuse of solid waste.
A Small Business Administration program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
See Title 13 Part 127 Subpart B of the Code of Federal Regulations for more information.
U.S. General Services Administration