Employee Survey Reports

2018 Employee Viewpoint Survey Results

From May 1 through June 12, 2018, the Office of Personnel Management sent the Federal Employee Viewpoint Survey to all permanent federal employees. Over 7,200 GSA employees completed the survey for a 66% percent response rate. Survey results are used by GSA to measure employee engagement and satisfaction with regard to many factors such as leadership, diversity, knowledge management, benefits, training, recruitment, and the work environment. This feedback is very helpful in identifying changes needed to management and human capital strategies.

Summary survey reports are available below:

GSA's 2018 Employee Viewpoint Survey Results [XLSX - 351 KB]

GSA's 2017 Employee Viewpoint Survey Results [XLSX - 334 KB]

GSA's 2016 Employee Viewpoint Survey Results [XLSX - 142 KB]

GSA's 2015 Employee Viewpoint Survey Results [XLSX - 90 KB]

GSA's 2014 Employee Viewpoint Survey Results [XLSX - 89 KB]

GSA's 2013 Federal Employee Viewpoint Survey Results [XLS - 173 KB]

GSA's 2012 Federal Employee Viewpoint Survey Results [PDF - 552 KB]

GSA's 2011 Federal Employee Viewpoint Survey Results [PDF - 1012 KB]

GSA’s 2010 Federal Employee Viewpoint Survey Results [DOC - 55 KB]

GSA’s 2008 Federal Human Capital Survey Results [DOC - 55 KB]

GSA’s 2007 Workforce Engagement Survey Results [DOC - 1 MB]

GSA understands the strong link between “engaged” or motivated employees and organizational success. Engaged employees are committed to quality and customer service. Engaged employees will find ways to overcome obstacles. Engaged employees are strong advocates for their organization and are willing to take on new challenges.

Starting in 2002, GSA conducted its own employee workforce engagement surveys. The survey results provided valuable insight into employee perceptions about working at GSA. Survey data helps our managers ensure that we maintain a highly engaged and motivated workforce that continues to deliver quality goods and services to our customers.

In 2004, Congress mandated that all federal agencies conduct surveys of their employees. The Office of Personnel Management (OPM) began to administer a Governmentwide survey, known as the Federal Human Capital Survey, to assess employee perceptions about their work environment and work experiences. GSA has participated in every OPM survey.

Survey results are also used to identify the "Best Places to Work" in the federal government. The Partnership for Public Service and American University's Institute for the Study of Public Policy Implementation (ISPPI) use employee survey data to rank agencies for ten workplace categories such as: Support for Diversity, Employee Skills/Mission Match, Strategic Management, Effective Leadership, Family Friendly Culture, Work/Life Balance, Training and Development, Teamwork, Pay and Benefits, and Performance.

Last Reviewed: 2020-11-27