Contact us
Call: 855-482-4348
Hours for live chat and calls:
Sun 8 p.m. - Fri 8:30 p.m. CST
Email: ITCSC@gsa.gov
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You should receive an email from your agency sponsor telling you that it’s time to make an appointment to enroll, activate, update, or pick up a PIV card.
If the credentialing center nearest you does not have sufficient availability, you can look at other nearby credentialing centers. GSA does not control appointment availability. Contact your agency sponsor for assistance.
It’s possible that a center will cancel your appointment on short notice and you’ll need to reschedule.
This appointment is after you receive an email called Sponsorship Complete, Credential Renewal/Re-Issue Notification, or another notice to enroll or re-enroll.
You will have your photo and fingerprints taken. You need to bring your identity documents, two non-expired forms of ID, with you.
If you need your PIV card shipped to a different location to be picked up, email your sponsor.
This appointment is after you receive an email called Credential Ready for Pick-Up or another notice to pick up or activate your new credential. You will establish a PIN for your new card.
You will have to pick up your card. Do not make an appointment to pick up your card until you get an email notifying you that it’s ready to be picked up and activated.
To check the status of your card, contact your agency’s identity management program office, your agency’s help desk, or your agency sponsor to see where your card is.
You must:
If there was a temporary password in the notification email, bring it with you. You can activate your card yourself by:
If your email did not have a temporary password in it, someone on-site will help you activate your card.
This appointment is after you receive an email called Credential Ready for Certificate Update or another notice to update your existing card.
You can use this appointment to update or re-key your certificate or reset the PIN on your credential.
You must bring your PIV card with you.
Call: 855-482-4348
Hours for live chat and calls:
Sun 8 p.m. - Fri 8:30 p.m. CST
Email: ITCSC@gsa.gov
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Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense.
Rates for foreign countries are set by the State Department.
Rates are available between 10/1/2021 and 09/30/2024.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.