Client outreach

The customer outreach program provides clear communication, materials, and events for federal agencies on our policies, programs, and innovative solutions.

PBS customer forums 

• We hold regular, in-person forums for our customers. These events provide customers with critical information about our programs and policies and encourage interactive dialogue among colleagues in federal real estate. Get more information about past and upcoming PBS customer forums.

Client Enrichment Series

• The Office of Customer Engagement sponsors a monthly webinar series to educate customers on current GSA procedures, policies and value-added services. Our subject matter experts give these presentations, which are open to all federal agency customers.

Informational materials

• PBS Resource Fact Sheets: Simple, high-level fact sheets that provide background on some of PBS' most significant customer resources, policies, and programs.
• PBS Customer Dashboard: 24/7 access to project and occupancy data for federal agencies with space managed by GSA.

Helpful links

• Reimbursable Services Program, also known as reimbursable work authorizations or RWAs
• Pricing Desk Guide
• Leasing
• Facilities Management