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You can find information about mechanical repairs for GSA Fleet vehicles through the Maintenance Control Center. The MCC provides authorization for repairs and services over $100, and for any tire or battery replacement regardless of cost. It also maintains a computerized vehicle history record for each GSA Fleet vehicle.
Hours of operation are 7:00 A.M. to 8:00 P.M. EST, Monday through Friday.
To contact the MCC, call 866-400-0411 and follow the menu options.
Download the GSA Fleet Vehicle Guide [PDF - 15 MB].
To reach the MCC serving Europe, the Middle East, or Africa, contact:
| Country | DSN | CIV | |
|---|---|---|---|
| Germany | 526-1893 (AMC) 546-7419 (MCC) | +49-(0)611-143-546-7419 (AMC) +49-(0)9641-70-526-1893 (MCC) | |
| Belgium | 597-5330 | +32-68-25-5330 | euromcc.be@gsa.gov |
| Italy | 633-8276 | +32-68-25-5330 | euromcc.it@gsa.gov |
To reach the MCC serving Puerto Rico and the U.S. Virgin Islands, Monday - Friday from 7:00 A.M. (AST) to 5:00 P.M. (AST), contact:
Phone numbers: 855-213-3241
Fax number: 787-277-7529
Email: fleet.operations@gsa.gov
If you are located outside of the United States, Germany, Belgium, the Netherlands, or Italy, GSA Fleet cannot provide assistance with vehicle repairs. You must make all arrangements to tow and repair at your agency’s expense. Contact your agency for additional information.
Nearly 90 percent of GSA Fleet vehicles are light-duty and are covered by the following explanation. General Motors, Chrysler, and Ford offer a similar basic warranty for light vehicles. This bumper to bumper warranty is for 36 months or 36,000 miles. The warranty covers all repairs on the vehicle except wear items and items damaged by abuse or neglect. Hyundai has a similar basic warranty with a different time frame of 60 months and 60,000 miles. Wear items are normally defined as:
Powertrain warranties for light-duty vehicles normally cover all internal parts for:
These warranties vary by manufacturer for time and mileage duration. The following information is subject to change. It is best to contact the GSA Fleet MCC or the vehicle manufacturer before servicing your vehicle:
If you have questions about what is covered in your vehicle’s warranty, call your Fleet Service Representative, or the MCC for additional information. The MCC’s phone number is 866-400-0411, option 1.
You can find the warranty book for your GSA-owned vehicle in the vehicle’s glove box.
OEMs provide detailed warranty information about what is and is not covered for each light-duty vehicle on their websites:
You can review the owner’s manual for your ambulance, bus, or other large vehicle to find warranty information.
If you have questions about the warranty on one of these vehicles, call the MCC at 866-400-0411 and select option 1. Non-standard vehicles have a variety of OEM and component warranties. The MCC technician will help you determine if your issue is covered by the warranty.
You can find a range of services for the upkeep, repairs, and maintenance of your GSA-leased vehicle through the MCC. To contact the MCC, call 866-400-0411 and select option 1.
If your vehicle needs a repair, call the MCC at 866-400-0411, select option 1, and explain the nature of the problem. The specialist will ask for your GSA license plate number. This number is located in the lower left corner of the fleet service credit card issued with each vehicle. The specialist will recommend a shop to provide repairs. You will need to take the vehicle to the vendor and ask the vendor to call the MCC with a diagnosis, estimate of the problem, and cost of repair. Inform the vendor that no work or diagnosis will begin if the cost is more than $100, because all repairs over $100 must be authorized by the MCC.
To choose a repair vendor, call your Fleet Service Representative (FSR), or call the MCC at 866-400-0411 and select option 1. The MCC maintains an electronic list of thousands of vendors in the United States. An MCC specialist will provide you with the name, address, and phone number of a qualified vendor that has done business with GSA, based on your vehicle and location. The specialist will document the vendor and nature of the repair in GSA’s Fleet Management Information System.
Before taking your vehicle to a shop, call the MCC at 866-400-0411 and select option 1. The MCC specialist will assist you in finding the best repair facility in your local area. This will allow the MCC to make notes in GSA’s FMIS about why and where the vehicle is being repaired.
To request a tow, call the MCC at 866-400-0411 and select option 1. Provide the specialist with the license plate number and mileage of the vehicle, and explain why the vehicle needs to be towed. The specialist will refer you to the manufacturer’s roadside assistance or locate and connect you with a wrecker service. The specialist will also help you find a shop to repair the vehicle.
You can find information about your GSA vehicle’s warranty coverage in the warranty book, which is normally located in the glove box of the vehicle. You can also find detailed warranty information on the manufacturer’s website under the owner’s section. Finally, you can contact the MCC, and a specialist will help you determine if the problem your vehicle is experiencing is covered under the warranty.
You can determine how often you need to change the oil on your GSA vehicle based on whether or not it has an oil life sensor (OLS) service light. Vehicles with an OLS only require preventative maintenance (PM) when the OLS service light comes on, or once a year if it does not come on. Vehicles that do not have an OLS light typically require PM once a year, or every 7,500 miles. If you have questions, contact the MCC and give the specialist your government vehicle license plate number. The specialist can tell you when your next PM is due. If you take a GSA vehicle with an OLS to a shop, remind the vendor to reset the OLS system after the PM is performed.
After the PM is completed, go to GSA’s Fleet Drive-thru website, login, and use PM Express to report the mileage and date of the PM.
If you need to replace the tires or battery on a GSA vehicle, call the MCC at 866-400-0411. The specialist will help you choose an approved local shop for this maintenance. GSA takes special interest in these items due to warranties on batteries, and special GSA pricing for tires.
When taking a GSA-leased vehicle to the shop, remember that you can only authorize up to $100 in repairs with your fleet service card. Only purchase services that are essential to maintain the vehicle, and decline additional services offered by the vendor. For repairs under $100, the vendor can call WEX at 866-WEX-4GSA (866-939-4472) to facilitate payment. If the repair will closely approach or exceed $100, the vendor must call the MCC at 866-400-0411 and select option 1 before doing any work. The MCC will handle approval of specific repair items and any negotiations with the vendor, and arrange authorization and payment when the repair is complete. After the repairs are complete, you can pick up the vehicle at the shop.
Once the MCC-authorized repairs are complete, the vendor must call the MCC at 866-400-0411 and select option 1 to close out the repair and receive payment. GSA pays most vendors with a MasterCard over the phone.
For after-hours, weekend, and holiday repairs, contact WEX at 866-939-4472. A specialist will assist you with repairs up to $500. If the repairs are over $500, a GSA manager will assist you.
Some new GSA leased vehicles come with a free preventative maintenance program provided by the manufacturer, this may include scheduled oil changes, tire rotations, and vehicle inspections. Please consult the vehicle owner’s manual or contact your FSR for specific information or guidance.
You can always contact your FSR or call the MCC at 866-400-0411, and select option 1.
Your vehicle is equipped with either a spare tire or a tire inflator kit. If you can safely replace the spare or repair the tire with the inflator kit, do so.
Important Notes:
You can also take advantage of the vehicle’s roadside assistance coverage. Most vehicles come with roadside assistance as part of the warranty coverage from the Original Equipment Manufacturer.
For more information on the roadside assistance options available for your vehicle, please check your owner’s manual, visit the Roadside Assistance page, or call the MCC at 866-400-0411 and select option 1.
If you have any questions about this process, contact the MCC. The specialist will help you find roadside assistance and locate a tire vendor.
If you are a vendor with a GSA Fleet vehicle in your shop, you must contact the Maintenance Control Center (MCC) before doing any of the following:
Drivers do not own vehicles and cannot authorize or pay for repairs over $100. Contact MCC at 866-400-0411 to authorize repairs Monday through Friday from 7:00 A.M. to 8:00 P.M. EST.
You can verify if a vehicle is a GSA Fleet vehicle by checking the vehicle’s license plate number. The vehicle should have a U.S. Government license plate on the front and back of the vehicle that begins with “G,” followed by two numbers and a hyphen. The fleet service card, provided by the driver, will say “GSA Fleet” and will include the license plate number in the lower left corner.
Once you determine that the vehicle is a GSA Fleet vehicle, provide the driver with an estimate of the repair cost. If the estimate is over $100, or involves tires or batteries, you must call the MCC at 866-400-0411 for authorization before beginning any work. Have the vehicle’s license plate (tag) number and mileage ready so the MCC specialist can initiate a repair authorization.
The MCC specialist will negotiate the repairs, cost, and payment, and will issue a purchase order number. If the repair is simple, the specialist can provide payment at the time of the first call. If the repair is more complicated, requiring additional authorization or several days to complete, you will be instructed to contact the MCC when the repairs are complete to receive payment. The MCC must approve any additions to the cost of the purchase order before you can begin work on additional items.
GSA has two methods of payment: MasterCard and Automated Clearing House (ACH). MasterCard is the preferred and most common method of payment. The MCC will issue a card number over the phone once repairs are completed.
ACH, a method of direct deposit, is GSA’s secondary form of payment. To receive an ACH payment, you must have an agreement with GSA’s payment contractor, Wright Express (WEX). If you do not have an agreement with WEX, contact the MCC for more information about ACH payments.
If a MasterCard payment fails to process, call the MCC at 866-400-0411. The most common problems are miscommunications about the card number, security code, expiration date, or zip code. The MCC specialist will provide any corrections to allow you to process the payment.
If you need to perform repairs on a GSA-owned vehicle after hours, including weekends and holidays, call GSA Fleet at 866-939-4472. We can authorize and pay for limited repairs, or a GSA after-hours manager can assist with the repairs.
If you are located in the United States and want to become a GSA Fleet vendor, contact the nearest Fleet Management Center. If you are located in Puerto Rico or the U.S. Virgin Islands and want to become a GSA Fleet vendor, please contact the Puerto Rico FMC at 787-749-4440.
Vendors may be required to register with the System for Award Management Program before being considered for competitive procurements. SAM is a web-based system that encompasses all of the government systems used to validate vendor information for the purpose of federal contracts.
Register for SAM
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2022 and 09/30/2025.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
An SBA program that helps provide a level playing field for small businesses owned by socially and economically disadvantaged people or entities that meet the following eligibility requirements:
See Title 13 Part 124 of the Code of Federal Regulations for more information.
From 5 USC 5701(6), "continental United States" means the several states and the District of Columbia, but does not include Alaska or Hawaii.
A multiple-award IDIQ governmentwide acquisition contract offering complete and flexible IT solutions worldwide. A best-in-class GWAC and preferred governmentwide solution, Alliant 2 offers:
It provides best-value IT solutions to federal agencies, while strengthening chances in federal contracting for small businesses through subcontracting.
A dedicated, flexible fuel, or dual-fuel vehicle designed to operate on at least one alternative fuel.
An investment in our nation’s infrastructure and competitiveness. The law provides funding for LPOE modernization projects that will create new good-paying jobs, bolster safety and security, and make our economy more resilient to supply chain challenges.
An agreement established by a government buyer with a Multiple Award Schedule contractor to fill repetitive needs for supplies or services.
Types of funds to use on specific expenses.
The work done to make a structure or system ready for use or to bring a construction or development project to a completed state.
Negotiated firm-fixed pricing on airline seats for official government travel. The locked-in ticket prices for the fiscal year save federal agencies time and money. Federal employees enjoy flexibility to change their plans without incurring penalties or additional costs. All negotiated rates have:
Use the CPP search tool to find current fares.
A space where individuals work independently or co-work collaboratively in a shared office. The work environment is similar to a typical office, usually inclusive of office equipment and amenities. Typical features of co-working facilities include work spaces, wireless internet, communal printer/copier/fax, shared kitchens, restrooms and open seating areas. May also be referred to as a “shared office.”
A system that is bought from a commercial vendor to solve a particular problem, as opposed to one that a vendor custom builds.
An employee who negotiates and awards contracts with vendors and who has the sole authority to change, alter or modify a contract.
An employee whose duties are to develop proper requirements and ensure contractors meet the commitments during contract administration, including the timeliness and delivery of quality goods and services as required by the contract.
A request of GSA where a federal agency retains and manages all aspects of the procurement process and is able to work with the selected vendor after award.
The process of handling real property that is surplus to the federal government’s needs. Federal law mandates the disposal process, which has these major steps (although not every property goes through every step):
An SBA program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
See Title 13 Part 127 Subpart B of the Code of Federal Regulations for more information.
A vehicle that is powered by an electric motor drawing current from rechargeable storage batteries or other portable electrical energy storage devices, as defined by 10 C.F.R. § 474.2. It includes a battery electric vehicle, a plug-in hybrid electric vehicle, a fuel-cell electric vehicle, etc.
Also called electric vehicle chargers, this includes EV charge cords, charge stands, attachment plugs, vehicle connectors, and protection, which provide for the safe transfer of energy between the electric utility power and the electric vehicle.
The primary regulation for federal agencies to use when buying supplies and services with funds from Congress.
Use acquisition.gov to browse FAR parts or subparts or download the full FAR in various formats.
The travel and relocation policy for all federal civilian employees and others authorized to travel at government expense.
A program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment.
A GSA business line that provides safe, reliable, low-cost vehicle solutions for federal agency customers and eligible entities. Offerings include:
A charge card for U.S. government personnel to use when paying for fuel and maintenance of GSA Fleet vehicles. Find out where the Fleet card is accepted, how to use it and more.
A Department of Homeland Security program that allows members to use expedited lanes at U.S. airports and when crossing international borders by air, land and sea.
A charge card for certain U.S. Government employees to use when buying mission-related supplies or services using simplified acquisition procedures, when applicable, and when the total cost does not exceed micro-purchase thresholds.
A charge card for U.S. government personnel to use when paying for reimbursable expenses while on official travel. Visit smartpay.gsa.gov for more.
A vehicle used to perform an agency’s mission(s), as authorized by the agency.
A pre-competed, multiple-award, indefinite delivery, indefinite quantity contract that agencies can use to buy total IT solutions more efficiently and economically.
A ceremony marking the official start of a new construction project, typically involving driving shovels into ground at the site.
An online shopping and ordering system at gsaadvantage.gov that provides access for federal government employees and in some cases, state and local entities, to purchase from thousands of contractors offering millions of supplies and services.
An online auction site at gsaauctions.gov that allows the general public to bid on and buy excess federal personal property assets such as:
Real property for which GSA is responsible. It can be either federally owned or leased from a public or private property owner.
An SBA program that gives preferential consideration for certain government contracts to business that meet the following eligibility requirements:
See Title 13 Part 126 Subpart B of the Code of Federal Regulations for more information.
A type of contract when the quantity of supplies or services, above a specified minimum, the government will require is not known. IDIQs help streamline the contract process and speed service delivery.
A fee paid by businesses who are awarded contracts under Multiple Award Schedule to cover GSA’s cost of operating the program. The fee is a fixed percentage of reported sales under MAS contracts that contractors pay within 30 calendar days following the completion of each quarter.
A law that provides $3.375 billion for us to:
This includes $2.15 billion for low embodied carbon materials in construction projects, $975 million to support emerging and sustainable technologies, and $250 million for measures to convert more buildings into High Performance Green Buildings.
A written agreement entered into between two federal agencies, or major organizational units within an agency, which specifies the goods to be furnished or tasks to be accomplished by one agency (the servicing agency) in support of the other (the requesting agency).
A facility, also known as a border station, that provides controlled entry into or departure from the United States for persons or materials. It houses the U.S. Customs and Border Protection and other federal inspection agencies responsible for the enforcement of federal laws related to entering into or departing from the U.S.
An employee who is responsible for preparing, negotiating, awarding and monitoring compliance of lease agreements.
Criteria used to select the technically acceptable proposal with the lowest evaluated price. Solicitations must specify that award will be made on the basis of the lowest evaluated price of proposals meeting or exceeding the acceptability standards for non-cost factors.
The rate of reimbursement for driving a privately owned vehicle when your agency authorizes it. Current rates are at gsa.gov/mileage.
Long-term governmentwide contracts with commercial firms providing federal, state, and local government buyers access to more than 11 million commercial products and services at volume discount pricing. Also called Schedules or Federal Supply Schedules.
The standard federal agencies use to classify business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy.
A family of seven separate governmentwide multiple award, IDIQ contracts for program management, management consulting, logistics, engineering, scientific and financial services.
A formal, signed agreement between GSA’s Public Buildings Service and a federal agency for a specific space assignment.
Services performed under a contract with a federal agency that include:
Official verification of someone’s origin, identity, and nationality. A U.S. passport is required of U.S. citizens for international travel and reentry into the United States. There are three types of passports: diplomatic, official, and regular. A government official may have at the same time a valid regular passport and a valid official or diplomatic passport. Use GSA Form 2083 to begin a request for an official passport.
The per day rates for the lower 48 continental United States, which federal employees are reimbursed for expenses incurred while on official travel. Per diem includes three allowances:
An identification card that allows credentialed government personal to access facilities, computers, or information systems. May also be referred to as HSPD-12 card, LincPass, Smart Card, or CAC.
Furniture and equipment such as appliances, wall hangings, technological devices, and the relocation expenses for such property.
Information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other information that is linked or linkable to a specific individual. Get our agency's privacy policies and practices as they apply to our employees, contractors, and clients.
You should only drive a privately owned vehicle for official travel after your agency evaluates the use of:
When your agency has determined a POV to be the most advantageous method of transportation, you are authorized reimbursement for mileage and some additional allowances (parking, bridge, road and tunnel fees, etc.).
Approvals from GSA’s congressional authorizing committees, the U.S. Senate Committee on Environment and Public Works and the U.S. House Committee on Transportation and Infrastructure, for proposed capital and leasing projects that require funding over an annually established threshold.
Region 1 (New England): Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
Region 2 (Northeast and Caribbean): Northern New Jersey, New York, Puerto Rico, U.S. Virgin Islands
Region 3 (Mid-Atlantic): Delaware, parts of Maryland, Southern New Jersey, Pennsylvania, parts of Virginia, West Virginia
Region 4 (Southeast Sunbelt): Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
Region 5 (Great Lakes): Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
Region 6 (Heartland): Iowa, Kansas, Missouri, Nebraska
Region 7 (Greater Southwest): Arkansas, Louisiana, New Mexico, Oklahoma, Texas
Region 8 (Rocky Mountain): Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
Region 9 (Pacific Rim): Arizona, California, Hawaii, Nevada
Region 10 (Northwest Arctic): Alaska, Idaho, Oregon, Washington
Region 11 (National Capital): Washington, D.C., area including parts of Maryland and Virginia
Formal agreements between GSA and a federal agency customer where GSA agrees to provide goods, services, or both, and the federal agency agrees to reimburse GSA’s direct and indirect costs. The customer portal for RWA information is called eRETA at extportal.pbs.gsa.gov.
A document used in negotiated procurements to communicate government requirements to prospective contractors (firms holding Multiple Award Schedule contracts) and to solicit proposals (offers) from them.
A document used to communicate government requirements, but which do not solicit binding offers. Quotations submitted in response are not offers. The Multiple Award Schedule order is the offer, and then the contractor can do something to show acceptance, like ordering supplies or contacting subcontractors.
An SBA program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
See Title 13 Part 125 Subpart B of the Code of Federal Regulations for more information.
An SBA designation for businesses that meet size standards set for each NAICS code. Most manufacturing companies with 500 employees or fewer, and most non-manufacturing businesses with average annual receipts under $7.5 million, will qualify as a small business.
See Title 13 Part 121.201 of the Code of Federal Regulations for more information.
To improve and stimulate small business utilization, we award contracts to businesses that are owned and controlled by socially and economically disadvantaged individuals. We have contracting assistance for:
A Small Business Administration program that gives preferential consideration for certain government contracts to business that meet the following eligibility requirements:
See Title 13 Section 124.1001 of the Code of Federal Regulations for more information.
The basis for the lease negotiation process, which becomes part of the lease. SFOs include the information necessary to enable prospective offerors to prepare proposals. See SFO minimum requirements.
Specific supply and service subcategories within our Multiple Award Schedule. For the Information Technology Category, a SIN might be new equipment or cloud services.
A national policy committing to create and maintain conditions under which humans and nature can exist in productive harmony to support present and future generations.
An online system at sam.gov, which the U.S. Government uses to consolidate acquisition and award systems for use by contractors wishing to do business with the federal government. Formerly known as FBO.gov, all contracting opportunities valued over $25,000 are posted at sam.gov.
When you use a government purchase card, such as the "GSA SmartPay" travel card for business travel, your lodging and rental car costs may be exempt from state sales tax. Individually billed account travel cards are not tax exempt in all states. Search for exemption status, forms and important information.
The finishes and fixtures federal agency tenants select that take a space from a shell condition to a finished, usable condition and compliant with all applicable building codes and standards.
A statute that applies to all Multiple Award Schedule contracts, unless otherwise stated in the solicitation or contract, which requires contractors to sell to the U.S. Government only products that are manufactured or “substantially transformed” in the U.S. or a TAA-designated country.
An option for vendors to report transactional data — information generated when the government purchases goods or services from a vendor — to help us make federal government buying more effective.
See our TDR page for which SINs are eligible and which line-item data to submit.
A unique number required to do business with the federal government.
An indicator of how efficiently a federal agency is currently using space, it is traditionally calculated by dividing the usable square feet of the space, by the number of personnel who occupy the space.
A Small Business Administration program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
A governmentwide acquisition contract exclusively for service-disabled veteran-owned small businesses to sell IT services such as:
The amount of solid waste, such as trash or garbage, construction and demolition waste, and hazardous waste, that is reused, recycled or composted instead of being put in a landfill or burned.
A GSA program designed to promote recycling and reuse of solid waste.
A Small Business Administration program that gives preferential consideration for certain government contracts to businesses that meet the following eligibility requirements:
See Title 13 Part 127 Subpart B of the Code of Federal Regulations for more information.
Vehicles that, when operating, produce zero tailpipe exhaust emissions of any criteria pollutant (or precursor pollutant) or greenhouse gas. These include battery and fuel cell electric vehicles, as well as plug-in hybrid vehicles that are capable of operating on gas and electricity. They also may be called all-electric vehicles.
U.S. General Services Administration