2019 compliance report

I. Senior agency official for plain writing

Mark McHale, Associate Administrator for Office of Strategic Communications

Plain Language coordinators within the agency:
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the Plain Writing guidelines.

• Press releases
• GSA blog
• Great Government through Technology blog
• GSA.gov webpages
• Insite (intranet)

III. Inform agency staff of Plain Writing Act’s requirements

• Information on the Act is posted on InSite, the agency intranet, with shortcut
• Plain Language Group on Salesforce Chatter (formed 1/3/2012) over 70 members
• Feature articles on GSA InSite
• Mandatory online training class on Online University

IV. Agency provided the following training sessions:

• 11/8/18 - 49 FAS QP 
• 11/13/18 - 25 FAS QP 
• 12/6/18 - 16 FAS QP 
• 3/27/19 - 103 FAS Workforce Transformation 
• 4/4/19 - 57 FAS Workforce Transformation 
• 6/6/19 - 6 Privacy 
• 6/18/19 - 60 Personal Property Management sales managers 
• 7/17/19 - 6 Human Resources Management
• 7/16/19 - 10 Personal Property Management 
• 7/24/19 - 26 Human Resources Management
• 8/7/19 - 26 Human Resources Management
• 8/13/19 and 8/15/19 - 53 Office of Strategic Communications
• 8/14/19 - 46 Digital Gov class
• 8/20/19 and 8/22/19 - 46 Office of Strategic Communications

* Summit

• 7/20 - 82 in-person attendees to first-ever federal PL summit. Over 580 people attended virtually.

* Office hours

• 8/27/19
• 8/29/19

V. Ongoing compliance/ sustaining change

Name of agency contact for compliance issues: Katherine Spivey

VI. Agency’s plain writing website

Website address: www.gsa.gov/plainlanguage

VII. Customer satisfaction evaluation after experiencing plain writing communications

In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage. In 2019, no one contacted us asking to clarify any GSA.gov page. We did get spam.