2022 Compliance Report

I. Senior Agency Official for Plain Writing

Channing Grate, Associate Administrator, Office of Strategic Communications

Plain Language coordinator:
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the plain writing guidelines.

GSA blogs
GSA.gov web pages and Intranet pages
Guidelines
Letters
Newsletters
Plans
Playbooks
Policies
Press releases
Reports
Social media

III. Inform agency staff of Plain Writing Act’s requirements

Information on the Plain Writing Act is posted on the agency intranet, with shortcut
Feature articles on GSA InSite
Mandatory online training class on Online University
Writing and plain language tips featured on weekly newsletter, GSA Today

IV. Agency provided the following training sessions:

Summit

One-day virtual summit (August 24) with 12 speakers and 2,335 attendees

PL-COP Meetings in 2022

Huddle: Call for Volunteers (January 12) - 26 attendees
Huddle: Managing Stakeholders (February 9) - 99 attendees
Plain Language + Compassion Help People in Crisis (March 9) - 394 attendees
Huddle: PL Social Media (April 13) - 77 attendees
Huddle: Fast Facts with GAO (May 11) - 72 attendees
Increase your impact with PL (July 13) - 552 attendees
Huddle: 2021 Summit Revisited (October 13) - 20 attendees
Results of the 2021 Federal Report Card (December 8) - 137 attendees

V. Ongoing compliance/ sustaining change

Name of agency contact for compliance issues: Katherine Spivey

VI. Agency’s plain writing website

Website address: www.gsa.gov/plainlanguage

VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications

In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage.

In 2022, no one contacted us asking to clarify any GSA.gov page. We did get spam.