2023 compliance report

I. Senior Agency Official for Plain Writing

Channing Grate,  Associate Administrator, Office of Strategic Communications

Plain Language coordinator: 
Katherine Spivey, Plain Language Launcher, katherine.spivey@gsa.gov and plainlanguage@gsa.gov

II. Explain what specific types of agency communications have you released by making them available in a format that is consistent with the plain writing guidelines.

• GSA blogs
• GSA.gov web pages and Intranet pages
• Guidelines
• Letters
• Newsletters
• Plans
• Playbooks
• Policies
• Press releases
• Reports
• Social media

III. Inform agency staff of Plain Writing Act’s requirements

• Information on the Plain Writing Act is posted on the agency intranet, with shortcut.
• Feature articles on GSA InSite (intranet).
• Mandatory online training class on Online University.

IV. Agency provided the following training sessions:

PL-COP Meetings in 2023

• Huddle: 2022 Federal Report Card (January 11) - 191 attendees
• Plain Language tie to translating digital content (March 8) -633 attendees
• Huddle: Content Costs (May 10) - 123 attendees
• Huddle: Ask us anything (July 12) - 146 attendees
• Huddle: Stakeholder management (September 13) - 137 attendees
• Huddle: Year in Review (December 13) - 32 attendees

V. Ongoing compliance/ sustaining change

Name of agency contact for compliance issues: Katherine Spivey

VI. Agency’s plain writing website

Website address: www.gsa.gov/plainlanguage

VII. Customer Satisfaction Evaluation after Experiencing Plain Writing Communications

In July 2011, we created and posted an email address, plainlanguage@gsa.gov, published on our plain language page, www.gsa.gov/plainlanguage.

In 2023, no one contacted us asking to clarify any GSA.gov page. We did get spam.