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To efficiently manage your transportation program, you’ll need to measure vendor performance and overall program performance.
For each transportation service provider (TSP), collect data to measure vendor performance and evaluate it on a rolling basis to determine if the TSP service is acceptable. Use your discretion to select the proper sample size based on the volume of shipments. If your program conducts a high volume of shipping orders, then it may be more practical to collect data for a small sample. If your program has very few shipments, it may be practical to collect data on all of your shipping orders.
Below are examples of the TSP performance measures. We recommend agencies to develop their own metrics about what makes a suitable TSP based on what your agency routinely ships.
Transportation officers (TO) must use TSPs that provide the best value — using the mode or individual TSP that provides satisfactory service with the best combination of service factors and price that meets the agency’s requirements. While cost is always an important element in deciding which TSP to choose, the TO should also consider: reliability, safety, expertise, and customer service.
If the vendor isn’t performing well, the agency, in accordance with its policy, may do the following
Here are some tips to help improve your transportation program
Per the Government Performance and Results Modernization Act of 2010, establish a transportation performance plan based on your agency’s strategic plan. Be sure to address the below topics.
We recommend at least collecting and analyzing the data listed below on your transportation program operations.
If your agency participates in the Centralized Household Goods Traffic Management Program (CHAMP), direct employees to complete the Household Goods Carrier Evaluation Report Form GSA 3080 sent to them by the TSPs who generate it within GSA’s Transportation Management Services Solution. The form provides GSA with an account of TSP performance to use in annual CHAMP evaluations.
If your agency does not participate in CHAMP, you should develop an evaluation survey for employees to complete post-move when shipping household goods, and include it as part of your vendor selection criteria.
Monitor the number of loss, damage, or shortage claims. Some additional metrics to track are how easy it is to file a claim and how quickly the TSP responds to your claim.
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Rates for Alaska, Hawaii, and U.S. territories and possessions are set by the Department of Defense.
Rates for foreign countries are set by the Department of State.
Rates are available between 10/1/2023 and 09/30/2026.
The End Date of your trip can not occur before the Start Date.
Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.
Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."
Per diem localities with county definitions shall include"all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."
When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.
U.S. General Services Administration