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MAS Solicitation - IT Solutions SIN 561422
NAICS: IT Outsourcing
PSC: IT Outsourcing
Vendor list (eLibrary)
Eligible users: Federal, state, local, and tribal agencies; some international organizations; some universities (incl. hospitals); some government/private partnerships; government contractors
Automated Contact Center Solutions, or ACCS, help your agency engage citizens and answer inquiries timely, accurately and consistently, while supporting the vision of providing the public with ready access to government information and services.
The scope of ACCS includes Artificial Intelligence, chat bots, Robotic Process Automation, Interactive Voice Response, voice/speech recognition, text-to-speech, voicemail, callback, web callback, email delivery, hosted online ordering, hosted email web form, and hosted FAQ service.
Combine SINs to meet your requirements or try a blanket purchase agreement to easily fill recurring needs. You can also set aside the requirement for one or more socio-economic categories including but not limited to small businesses, veteran-owned businesses, and women-owned businesses.
Need program support or subject matter expertise? Reach our team at firstname.lastname@example.org.
Submit a modification to add a SIN in the eOffer/eMod portal.
Follow the MAS Roadmap guidance for preparing and sending an offer.
Need help? Contact the Vendor Support Center.