Stay compliant with GSA Global Supply order reporting requirements
We send out a monthly delivery report to all vendors who received GSA Global Supply purchase orders within the evaluation period to calculate your performance on minimum accepted levels for three areas. GSA Advantage metrics are different.
If your scores are above the minimum acceptable level or you do not have any open orders, you are not required to take any action.
If your scores are below the minimum acceptable level, you need to provide a remediation strategy.
Minimum accepted levels
Metric |
Minimum acceptable level |
Acknowledgement status performance |
At or above 95% |
Shipment status performance |
At or above 90% |
On-time performance |
At or above 80% |
How we calculate the metrics
Acknowledgement status performance
Acknowledgement status performance
Number of orders acknowledged
Number of orders received
You must acknowledge purchase orders within one business day.
The logic determines if you acknowledged the order (855), shipped the order (856), backordered (855), or canceled the order (855) by the third day after receipt of the order to accommodate for weekends/holidays.
Shipment status performance
Shipment status performance
Number of orders with 856 shipment status or backorder ESD
Number of orders due (per the PO due date)
You must submit shipment status within one business day following shipment, and submit backorder requests when you will not meet the PO due date.
The logic determines if you submitted either a shipment status, a backorder ESD, or a cancellation prior to the PO due date by the third day after the PO due date to accommodate for weekends/holidays.
On-time performance
Number of orders shipped or delivered on-time per the PO due date or backorder ESD
Number of total shipped or delivered orders which are due per the PO due date or backorder ESD
You must ship/deliver by the PO due date depending if your ARO terms are deliver by or ship by.
Deliver by contractor
On the seventh day (to accommodate data compiling) after the PO due date or backorder ESD (whichever is later), the logic determines if a PO was on-time if a tracking number delivery date is on or before the PO due date or backorder ESD (whichever is later). Cancellations are not included in this metric.
If a delivery date from a tracking number is not available, we use the invoice date or customer receipt acknowledgement.
Ship by contractor
On the seventh day (to accommodate data compiling) after the PO due date or backorder ESD (whichever is later), the logic determines if a PO was on-time if a submitted shipment date is prior to the PO due date or backorder ESD (whichever is later). Cancellations are not included in this metric.
If a shipment date (856) is not available, we use the invoice date or customer receipt acknowledgement.
Future additions and changes
Future additions for the monthly GSA Global Supply contractor scorecard include adding cancellation performance and adjusting the on-time performance. Specifically, we may consider removing the backorder ESDs from the on-time performance calculation.
For more information on how to comply with GSA Global Supply order status reporting and shipping requirements, see the No Order Left Behind Frequently Asked Questions.