We send out a monthly delivery report to all vendors who received GSA Global Supply purchase orders within the evaluation period to calculate your performance on minimum accepted levels for three areas. GSA Advantage metrics are different.
If your scores are above the minimum acceptable level or you do not have any open orders, you are not required to take any action.
If your scores are below the minimum acceptable level, you need to provide a remediation strategy.
Minimum accepted levels
| Metric | Minimum acceptable level |
|---|
| Acknowledgement status performance | At or above 95% |
| Shipment status performance | At or above 90% |
| On-time performance | At or above 80% |
How we calculate the metrics
Acknowledgement status performance
Acknowledgement status performance
Number of order lines acknowledged
Number of order lines received
*The requirement is to acknowledge purchase orders within one business day. The logic determines if you acknowledged the order (855), shipped the order (856), backordered (855) or cancelled the order (855) by the 3rd day after receipt of the order to accommodate for weekends/holidays.
Shipment status performance
Shipment status performance
Number of order lines with 856 shipment status or backorder ESD
Number of order lines due per PO due date
*The requirement is to submit shipment status within one business day following shipment, and to submit backorder requests when you will not meet the PO due date. The logic determines if you submitted either a shipment status, a backorder ESD or a cancellation prior to the PO due date by the 3rd day after the PO due date to accommodate for weekends/holidays.
On-time performance
Number of order lines shipped or delivered on-time per PO due date
Number of total shipped or delivered order lines which are due per PO due date
*The requirement is to ship/deliver by the PO due date depending if your ARO terms are deliver by or ship by.
Deliver by contractor
On the seventh day (to accommodate data compiling) after the PO due date, the logic determines if a PO was on-time if a tracking number
delivery date is on or before the PO due date. Cancellations are not included in this metric.
If a delivery date from a tracking number is not available, we use the invoice date or customer receipt acknowledgement.
Ship by contractor
On the seventh day (to accommodate data compiling) after the PO due date, the logic determines if a PO was on-time if a submitted shipment date is prior to the PO due date. Cancellations are not included in this metric.
If a shipment date (856) is not available, we use the invoice date or customer receipt acknowledgement.
For more information on how to comply with GSA Global Supply order status reporting and shipping requirements, see the No Order Left Behind Frequently Asked Questions.
U.S. General Services Administration